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After switching to a new phone, only activities (runs) are syncing

Former Member over 4 years ago

I can see real time steps and heart rate in the connect application but not historical data.

Activities like run and bike sessions sync normally and I can see their history.

I have tried to manually trigger sync from the app and watch, restart my watch and phone, and reinstall the Connect app without any success.

My watch is the 245. I switch from Android/Pixel3 to an iPhone 11.

Top Replies

Former Member over 4 years ago +1

I have tried Garmin Express and it did not help syncing historical data. Will contact Garmin support. Thanks.

All Replies

0 seilogramp over 4 years ago

Consider that you might have logged in with a second Garmin account - Data is Missing from My Garmin Account. Happens a lot, especially when switching phones or reinstalling the app.

0 Former Member over 4 years ago in reply to seilogramp

Thanks. I had seen this. I am not using a different account. Otherwise why would runs sync correctly?

0 seilogramp over 4 years ago in reply to Former Member

Otherwise why would runs sync correctly?

Ah yes. I'm too quick to suggest that as soon as I saw "switch to iPhone 11." So if you see all your old history from before you got your iPhone, it must be some other issue. What do you see on Garmin Connect Web?

0 Former Member over 4 years ago in reply to seilogramp

Garmin connect Web is in sync with the iPhone Connect App: I see my recent runs but steps and health stats have stopped syncing from the time switched phones.

0 Former Member over 4 years ago in reply to Former Member

Exactly the same issue but I never changed phones, I have always had the iphone 11

0 Former Member over 4 years ago

Somehow the sync of health stats has resumed, but I am unfortunately not sure what I did to fix the problem.

Still, I don’t see historical data for the days the sync was not working. Is there a way to manually import that data from the watch assuming this data is stored somewhere?

0 seilogramp over 4 years ago in reply to Former Member

Is there a way to manually import that data from the watch assuming this data is stored somewhere?

Typically, if it exists on your Garmin device, then syncing with Garmin Express should do it. However, I have heard of issues where this still did not work, in which case Garmin Support was able to assist - https://support.garmin.com

0 Former Member over 4 years ago

I have tried Garmin Express and it did not help syncing historical data. Will contact Garmin support. Thanks.