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My run is not uploaded to the app

Former Member over 4 years ago

My run from yesterday is not updating to the app. My watch send steps data and sleep data but not the run. What is the problem?

Top Replies

e7andy over 4 years ago +1

Try syncing with Garmin Express and see if that resolves the issue.
Former Member over 4 years ago +1

I experienced the same with my run today...

It‘s shown on the daily pulse chart that i went jogging but i cannot see the analysis of my run...

All Replies

0 e7andy over 4 years ago

Try syncing with Garmin Express and see if that resolves the issue.

0 Former Member over 4 years ago in reply to e7andy

Hi, I had that problem yesterday with a ride of mine. I don’t have a computer to connect to, only the iOS app. Any suggestions?

Thanks

0 Former Member over 4 years ago in reply to Former Member

Have same issue.

0 Former Member over 4 years ago

I experienced the same with my run today...

It‘s shown on the daily pulse chart that i went jogging but i cannot see the analysis of my run...

0 seilogramp over 4 years ago in reply to Former Member

Do you also not have a computer? If you can see your activity on your Garmin device, then you can attach your Garmin USB cable to a Windows computer and go to the \Garmin\Activity folder. Look for the fit file, then upload it using the Garmin Import Data page.

0 Former Member over 4 years ago in reply to seilogramp

I tried that but my activity folder is empty. It‘s strange that the app shows me a move iq in the pulse chart but i cannot see the activity. In the future, I‘ll always start a running session manually on my vivosmart 4.

0 seilogramp over 4 years ago in reply to Former Member

I‘ll always start a running session manually on my vivosmart 4.

Good idea. I wouldn't rely on Move IQ to start an activity.