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Why won’t my garmin device sync in connect?

I have connected the device and the smartphone via Bluetooth to the point were it says ‘connected’. But I can’t progress and properly use the device on the connect app because it has an alert that says ‘sync failed’. I have tried all the usual Bluetooth rebooting/forget device etc but to no avail.

could somebody help with this because it is extremely frustrating.

thanks in advance!

Top Replies

Alicejoanne over 4 years ago in reply to 6649608 +2

I’m having this issue too! Weirdly enough my watch will let me get all my notifications but just Garmin connect Won’t connect. Fails halfway through.
even more annoyingly... it works with my…
Rachel over 4 years ago in reply to rdfrota +2

rdfrota said:
A solution just came out today on Garmin Support website.

Could you share the link to the solution please?
3444419 over 4 years ago +1

I am having the same issue. Did you solve it?

All Replies

0 1656427 over 4 years ago

I am having same problem since yesterday. Was working previously fine for 3 months.

I did all the steps on the Garmin support website several times but nothing works.

In my case - I can enter the 6-digit number to pair my iphone with Forerunner Music 245 - but then continue to get "Pairing Failed" message on the Garmin Connect app on my iphone.

Seems like a known issue from the Garmin support website - but as usual they communicate really badly.

Will be contacting Garmin on Monday to get a refund. Between this pairing issue and the security breach a few weeks ago, Garmin is turning out to be worst tech I have ever purchased.

0 seilogramp over 4 years ago in reply to Alicejoanne

Alicejoanne said:
it works with my dads phone just not mine!

Both iPhones? Which iOS versions and which Garmin Connect versions?

0 rdfrota over 4 years ago in reply to Alicejoanne

A solution just came out today on Garmin Support website... there’s a place where it shows how to do it... you have to sign out of all garmin stuff the you have... and press switch accounts. I’ve forgotten that I had other garmin products... and apparently it’s a bug that happens only on iOS phones. So try signing out of IQ, Garmin Canine, Explore, etc... whatever you have from Garmin, and then resigning in on connect only and repair it. Don’t forget to also forget the device on bluetooth on iphone too before re pairing on garmin connect.

0 Rachel over 4 years ago in reply to rdfrota

rdfrota said:
A solution just came out today on Garmin Support website.

Could you share the link to the solution please?

0 rdfrota over 4 years ago in reply to Rachel

support.garmin.com/.../

0 3418608 over 3 years ago in reply to seilogramp

My one still running like this

0 Hedgey77 over 3 years ago in reply to seilogramp

Video doesn't work