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Why won’t my garmin device sync in connect?

Former Member
Former Member over 4 years ago

I have connected the device and the smartphone via Bluetooth to the point were it says ‘connected’. But I can’t progress and properly use the device on the connect app because it has an alert that says ‘sync failed’. I have tried all the usual Bluetooth rebooting/forget device etc but to no avail.

could somebody help with this because it is extremely frustrating.

thanks in advance!

  • Former Member
    0 Former Member over 4 years ago

    I am having same problem since yesterday. Was working previously fine for 3 months.

    I did all the steps on the Garmin support website several times but nothing works.

    In my case - I can enter the 6-digit number to pair my iphone with Forerunner Music 245 - but then continue to get "Pairing Failed" message on the Garmin Connect app on my iphone.

    Seems like a known issue from the Garmin support website - but as usual they communicate really badly.

    Will be contacting Garmin on Monday to get a refund. Between this pairing issue and the security breach a few weeks ago, Garmin is turning out to be worst tech I have ever purchased.

  • 0 over 4 years ago in reply to Former Member
    it works with my dads phone just not mine!

    Both iPhones? Which iOS versions and which Garmin Connect versions?

  • Former Member
    0 Former Member over 4 years ago in reply to Former Member

    A solution just came out today on Garmin Support website... there’s a place where it shows how to do it... you have to sign out of all garmin stuff the you have... and press switch accounts. I’ve forgotten that I had other garmin products... and apparently it’s a bug that happens only on iOS phones. So try signing out of IQ, Garmin Canine, Explore, etc... whatever you have from Garmin, and then resigning in on connect only and repair it. Don’t forget to also forget the device on bluetooth on iphone too before re pairing on garmin connect.

  • 0 over 4 years ago in reply to Former Member
    A solution just came out today on Garmin Support website.

    Could you share the link to the solution please?

  • Former Member
    0 Former Member over 4 years ago in reply to seilogramp

    My one still running like this