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Missing sleep data

Former Member over 4 years ago

I have had to manually add sleep data for the past week. Never had to resort to that before. What happened at the last update? I’ve deleted and reinstalled the app but to no avail. I’ve never had any major issues before with Garmin HR+ and now thinking I need to change to an Apple Watch. Any ideas on how to rectify the situation please?

0 seilogramp over 4 years ago

Do you have the vivosmart HR+? If so, I would start by setting up Garmin Express and syncing/updating using a computer.

Setting Up the Device On Your Computer
Updating the Software Using Garmin Express
There here was an update to Garmin Connect for iOS that came out just a few days ago, so make sure you have the latest.
It could be that the watch needs to be unpaired/paired. Use these directions.

0 Former Member over 4 years ago in reply to seilogramp

Thank you much appreciated

0 seilogramp over 4 years ago in reply to Former Member

Is it working for you now?