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I had an activity today that synced the steps but when I try to see the statistics, I get a message "Data for this activity could not be loaded." How do I fix this?

Former Member over 4 years ago

The activity appears on my front screen, but clicking on it gives me the message "Data for this activity could not be loaded.Pull to refresh." But pulling and syncing repeatedly does not update the data screens. The home screen shows distance, time, pace, elevation gain and average HR, just nothing shows when I click on the panel.

My watch shows the data is there, including laps although it seems to have lost the "records" I set for my best 10k and longest run (and neither of these updated to the Connect app.

Any ideas?

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0 seilogramp over 4 years ago

Can you see the activity in Garmin Connect Web?

0 Former Member over 4 years ago

I see the steps from the activity, but the activity itself is missing

0 seilogramp over 4 years ago in reply to Former Member

If the .fit file for the activity exists on your device, then you should be able to upload it manually.

Attach your Garmin USB cable to your (Windows) computer and watch, look for the activity in the folder \Garmin\Activity, then drag and drop it onto the import data page.

If you get an error when attempting this, then zip the file and attach it to a new post in this thread. We can take a look at it and see what could be wrong.

0 Former Member over 4 years ago in reply to seilogramp

Even when I imported it, it had the distance but that's it. Oh well. Thanks for your help.

0 seilogramp over 4 years ago in reply to Former Member

Sounds like there was no GPS activity. If you zip the file and attach it to this thread, we might be able to take a look and determine the cause.

0 Former Member over 4 years ago in reply to seilogramp

2020-08-30-06-52-51.zip

If you think you can pull the data from this file, that would be appreciated.

0 Former Member over 4 years ago in reply to Former Member

Former Member

hi,

have no problem uploading your fit file into Garmin Connect Web

happy & safe sporting

0 Former Member over 4 years ago in reply to Former Member

Weird - the 1st 2x I uploaded it, it didn't load all of the information. But it worked on try #3. Thank you!