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Only Pairs with iPhone if I keep Connect App Open

Former Member over 4 years ago

Do we have a solid fix for this? I've tried all the things, and nothing works. Resetting my watch to factory defaults, pairing, unpairing, deleting app and reinstalling, restarting phone, resetting network settings. I really don't want to have to leave the Connect App open on my phone all the time in order for it to remain connected. Looks like this is a forever long issue?

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0 catharrell over 4 years ago

In the last two days my Fenix 5 is not staying connected to my iPhone. It connects and then disconnects. Any tips on how to fix it?

0 Former Member over 4 years ago in reply to catharrell

It's super annoying. The only way that I can keep mine connected is to leave the app open/running on my phone continuously. It's been that way for a LONG time. Oddly enough, when I had an Android phone, I had no problems. It only starting this after I switched over to an iPhone. So I'm not really sure who is responsible for the glitch.

0 seilogramp over 4 years ago in reply to Former Member

when I had an Android phone, I had no problems.

Same here. Android app is pretty solid. I would contact support so they have more awareness and sense of urgency.

https://support.garmin.com

0 2348496 over 4 years ago

Looking for an answer myself... Same problem... I also switched from android to apple. So obviously apple works different but why can't garmin figure out how to fix this?

0 Garmin-AmberD over 4 years ago

Hello! The Garmin Connect App must be running in the background to allow the device to automatically reconnect. There is not a change that can be made on the iPhone to where the app will not have to be running. If you need further troubleshooting help this article is very helpful. If you have any other questions, please let me know. Garmin Connect App Bluetooth Troubleshooting.

0 2348496 over 4 years ago in reply to Garmin-AmberD

just so I understand. I need to open the garmin connect app and then just make sure I never close it? I understand that I can leave it in the background though. so if i restart the phone I should open the garmin connect app again.

I find that interesting that more iphone users are not complaining about that? This is a pretty crappy solution if that is the case and I honestly believe that you should inform customers that switching to iphone with turn your smart watch into a watch...

0 Garmin-AmberD over 4 years ago in reply to 2348496

Yes, if the phone were to be powered off then once it was turned back on, you will need to open it again not force close it.

0 2348496 over 4 years ago in reply to Garmin-AmberD

Ok... Is this how garmin plans to keep it? This is obviously a bug and not a valid solution for garmin customers?

0 Garmin-AmberD over 4 years ago in reply to 2348496

We have certain features that require the app to be running in the background or foreground in order to work. These restrictions are set up by Apple - here is a list of what features stop working when the app is not running in the background or Foreground: What Features Stop Working When the Garmin Connect App Is Closed on iOS Devices?"

0 2348496 over 4 years ago in reply to Garmin-AmberD

Ok i do appreciate that information, today i have left the Garmin app open and it works great for a while but if i leave blue tooth range a couple times i need to turn off blue tooth to get the Vivoactive 4 to reconnect? surely this is a bug?