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Why won’t my run sync from my watch to Garmin connect mobile?

I’ve not had any problems before with syncing but I ran on Friday and normally it’s straight onto Garmin connect and strava but this time it seems it’s stuck on my watch and I don’t know how to get it onto Garmin connect. Any help welcome. Thank you

0 seilogramp over 3 years ago

Try to sync using a Windows or Mac computer, your Garmin USB cable and Garmin Express.

If that doesn't work, with USB cable attached to a Windows PC, open file explorer and browse to the \Garmin\Activity folder, which should be a mapped drive on your computer. From there, find the problematic activity (Friday's date), then drag and drop it onto the Garmin Connect Web import data page.

If you get an error message when doing that, the file might be corrupt. Zip the file and attach it to this thread. Someone might be able to repair it.