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My children’s vívofit 2 are still not connecting

Since the recent outage I have reloaded, reset password, turned Bluetooth on and off and regularly attempted to reconnect with no success. They are not even recognising on any Bluetooth platform. I have 2 very very sad little children. Any help would be greatly appreciated

0 seilogramp over 3 years ago

Outage issues have been mostly resolved. Sometimes just power-cycling your device and phone and/or syncing with USB cable and Garmin Express on your PC or Mac will fix it. Otherwise you can try the more extensive list of troubleshooting steps here: Sync / Connection Troubleshooting Guide

If still no joy, suggest contacting Garmin support directly via phone, chat, or email using the Garmin Support Center