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Workout not appearing on connect app

Former Member over 4 years ago

New to garmin (3 days in fact). I recorded a cardio workout today which I can see has been recorded on my watch but for some reason isn’t appearing on the connect app. I can’t for the life of me sort it. The app has recorded something though as it has intensity minutes recorded and loads of steps that I didn’t do. No idea what’s going on but any advice would be appreciated!
I plugged my watch into my laptop and opened the driver and the workout isn’t in the activity folder either.

I have done 2 other workouts that recorded and went to the app as expected so I don’t think it’s something I’m missing.

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seilogramp over 4 years ago in reply to Former Member +2 verified

If you see the activity in the history of your Garmin device, you should be able to sync using Garmin Express or do a manual upload to Garmin Connect Web using the import data page. At least that will…

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0 Former Member over 4 years ago

I also did a run today which has appeared on my watch as my last activity but it won’t appear on the garmin ios app. Which is annoying because I can’t post it to Strava now either .... hopefully it gets sorted maybe the app needs an update garmin ?

+1 seilogramp over 4 years ago in reply to Former Member

If you see the activity in the history of your Garmin device, you should be able to sync using Garmin Express or do a manual upload to Garmin Connect Web using the import data page. At least that will get your data to garmin and strava while this iOS issue gets sorted.

0 Former Member over 4 years ago in reply to seilogramp

Thankyou. I will try install the garmin express, never used it before. Is that for PC/windows only? I just use my watch and the iOS app garmin connect. I will try and give this a go tomorrow Thankyou for the advice

0 seilogramp over 4 years ago in reply to Former Member

Is that for PC/windows only?

Windows or Mac. Both available for download - https://www.garmin.com/en-US/software/express/windows/

0 Former Member over 4 years ago in reply to Former Member

Well, mine worked fine today. Not sure what happened yesterday. Will have to keep an eye on it.

0 Former Member over 4 years ago in reply to Former Member

That’s good yours works again. I know that when mine synced there was a sync error at the time from watch to app. But usually it just works and this time it hasn’t ... annoying but we march on