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I was kicked out of my Garmin app so I signed back in and all my history is gone!

Former Member over 5 years ago

Maybe you guys can help. I finished a run today and went to look at it on the Garmin app and I had to sign in. I haven’t had to sign in in a year or two. Once I was signed in all my history and my connections were gone.

Top Replies

Former Member over 5 years ago in reply to seilogramp +1

Nope it’s all gone off of that too. My watch still has all my activities on it but it won’t sync that information to the app. It shows my HR and steps though.
seilogramp over 5 years ago in reply to Former Member +1 verified

I suspect you're not logging in with your original account. Especially considering you haven't logged in in over a year..

https://support.garmin.com/en-US/?faq=43TQ7cJu2OA2xpAmeUneM6

All Replies

0 Justin over 5 years ago

Same issue here. Assuming the app did an update. I had to sign into it, which worked ok. But then it was asking me to re-pair my Edge. Couldn't figure out how to get the Edge into pairing mode, came on here, and found these threads about data loss. Now I'm scared to pair it, but I'm headed out for a metric century at 5am and need live tracking to work.

0 Former Member over 5 years ago in reply to Justin

Oh man hope it works out!

0 Justin over 5 years ago in reply to Former Member

So far so good. I did have to redo my Livetrack settings, those were off. But my data seems to be intact. It also asked me to link Strava etc, but I skipped all that because I didn't want to overwrite anything if it was still working. Will see how tomorrow's ride goes.

0 Former Member over 5 years ago

Me too - had to reset password and lost all history and my profile information - been unable to recover it

0 Former Member over 5 years ago in reply to Former Member

Exactly what happen to me! Hope they can fix it

0 peseriusz over 5 years ago

iPhone and iOS - app update and edge 830 and FR935 reconnection. No data lost.

0 Former Member over 5 years ago

I had the same issue! All my data is gone!!

0 Former Member over 5 years ago

I had the same issue! All my data is gone!!

0 Justin over 5 years ago

Further update. No data loss. Livetrack worked fine. Was nervous when I was re-pairing it, as it seemed like it was having me go through an initial setup, but all seems ok for now. Haven't connected my Vivoactive yet though.

0 Justin over 5 years ago in reply to Justin

Had to re-pair my Vivoactive as well, but fortunately no data loss. Definitely something screwy with this update though, shouldn't have to login and re-pair all of your devices.