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Screen says waiting for settings, Bluetooth not detected

Former Member over 4 years ago

After iPhone updated to 13.4.1 I am unable to pair my Garmin vivid active HR watch. Screen locked on waiting for settings. My phone does not detect watch in Bluetooth. Need help.

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seilogramp over 4 years ago in reply to Former Member +2 verified

Did you try holding down the power button for at least 15 seconds to force the device to power off? Then press it again to power it on.

If you can, then connect the watch via USB to a computer and sync…

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0 seilogramp over 4 years ago

Suggest restarting both your watch and your phone. This seems to have helped others.

Some more here: Bluetooth Troubleshooting

0 Former Member over 4 years ago in reply to seilogramp

Restarted my phone. Unable to restart or turn watch off screen locked and says waiting for settings.

+1 seilogramp over 4 years ago in reply to Former Member

Did you try holding down the power button for at least 15 seconds to force the device to power off? Then press it again to power it on.

If you can, then connect the watch via USB to a computer and sync via Garmin Express.

If still not possible you can try a factory reset, which puts the device back to factory defaults like the day you first powered it on. You will lose all personal data from the watch, so hopefully you've already synced with Garmin Connect.

This is how you can reset if you can't access the menu:

Press and hold the power button for at least 15 seconds until the device powers off
Press and hold both left and right side buttons simultaneously until the unit vibrates, then release the power button
Keep holding down the right button until it vibrates again, then release the right button
If successful, you should see the initial setup screen with the select language option

Ultimately, if still no joy, contact Garmin Support

0 Former Member over 4 years ago in reply to seilogramp

That worked just perfectly. Forcing it to power off by holding button for 15 seconds then starting all over to set my watch up as if it were new. And yes I had already sync my data before. Thank youo much.