This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Spotify installs itself on brand new Venu without my intervention.

I send this question to the official support, but just like another question I had five days ago the people at Garmin just printed it out and used it as toilet paper.

A few hours ago I was busy browsing the web (not Garmin Connect, mind you) wiihit my Venu on my wrist and my iPhone 8 on the  table. Suddenly I felt the buzz of  a notification and  to my surprise I read that Spotify just got installed (!).

I did actually explicetely remove all music related apps and widgets from the Venu a few minutes after opening  the box as I see no use for that, I liked the Venu for a few reasons like being lighteweight, having a barometer and a  few training options that I found nifty such as being able  to show maps in colour.

Obviously, as an IT guy myself I am anything but thrilled of the possibility of software installing itself in my devices. It doesn't matter if the sofware is good, bad or ugly, I do not want stuff to install itself. Not on my Venu, not on my iPhone, not on my laptop. Period.

And as bad things never come alone I found another annoyance, this time less obviously dangerous:  Deinstalling an app or wirdget from the Garmin Connect iOS app requires you to hit the "remove" link twice: you tap it once and get back to the previous  screen where the app is still shown as installed. Tap it twice and then it's finally gone.

I have a few more little grievances with the app and the device, so much so that I am repenting about selling  my Forerunner 735XT to buy a Venu.

But the worst is the absolute lack of response from the Garmin Helpdesk. The SLA of 2 or 3 days that they claim is not honoured,  I still have  a question open form 5 days  ago with no answer (the day after I bought the  Venu).

Well, at least here I can vent some steam. The problem is  that the pressure is becoming  too high and I am already thinking on returning  the device and  get myself  something that at least works (did I said it was irresponsive and I have to click the  button to show the watch?)