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Forerunner 645 Music won't pair with phone

Have just taken delivery of a brand-new Forerunner 645 Music.  Unable to pair it to my iPhone 8.
The phone's Bluetooth can see the device.  Have been through the trouble-shooting guide multiple times, but every time it says "Pairing Failed."   
Then tried to access Support, but it refuses to recognise either the serial number or the device name.  It's like the 645 doesn't exist.