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Lost my data when upgraded to new Phone

Former Member over 5 years ago

All data ( two years of it) disappeared when I upgraded to new phone

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seilogramp over 4 years ago in reply to 9430196 +1 verified

Did you "Sign In" to Garmin Connect using the same account that you used before you got the new phone? A very common occurrence when installing Garmin Connect on a new phone is to inadvertently "…

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0 9430196 over 4 years ago

Upgraded my phone and lost 590 days ughhhh

+1 seilogramp over 4 years ago in reply to 9430196

Did you "Sign In" to Garmin Connect using the same account that you used before you got the new phone? A very common occurrence when installing Garmin Connect on a new phone is to inadvertently "Create Account" rather than using the same Garmin account already being used.

See support document - Data is Missing from My Garmin Account After Syncing