This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Vivosmart 4/Garmin Connect 4.25.1 & iOS 13.1.3 "Server Connectivity Issues"

Former Member over 5 years ago

I haven't been able to sync since the 4.25.1 update (updated 3 days ago). I've gone through the trouble shooting (updating the app, updating the ios, removing/readding to bluetooth, removing/readding to the app, clearing cash).

I still get messages like "Sync Failed: Device connection error" and "Server Connectivity Issues" after all that.

Please help! Very frustrating.

0 Former Member over 5 years ago

Mine is doing the exact thing. Updated Connect app Wed, 11/20/19, will not sync correctly and update/save data in Connect app. Bluetooth is working, it's not an iOS13 issue because I'm still on a version of iOS12. Sends data, but sync will not complete and save data. I'm getting same error messages - like "Sync Failed: Device connection error" and "Server Connectivity Issues"

0 Former Member over 5 years ago

Did you figure out a solution. I’m having the exact same issue..

0 Former Member over 5 years ago

Did you figure out a solution. I’m having the exact same issue..

0 Former Member over 5 years ago in reply to Former Member

Yes I did finally get mine to work. I screwed around with it for more than an hour doing the same things -turning off Bluetooth, trying to re-add it. I selected “forget device” and paired it again a couple of times, it seemed like that finally worked. I tried to somehow turn on Bluetooth from the watch & Connect app (one user’s suggestion) but I still had to have Bluetooth on in my iOS settings so I don’t think that was it, but pairing it again did seem to finally work. then when I synced, it did pull in all my data from the past three days, so that was good to see I didn’t lose the missing data.

Hope it continues to work now. Good Luck.

0 3178396 over 5 years ago in reply to Former Member

Mine started doing this yesterday after an Apple update. No sleep, No calories etc no stress, all I get is steps and hydration. Very frustrating