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Active calories calculation?

rekre
over 5 years ago

Did Garmin change how the active calories are beeing counted?
When I've had the vivoactive 3 I've had an average of around 450-550 active calories a day, now with the vivoactive 4s I only have around 150-250 active calories a day. I'm still doing the exact same things than I've done before. If the total calories a day would be correct like this I would probably be fat by now :D

Does anyone else notice the same thing?

  • 0 over 5 years ago

    Are your heart rate zones, weight, height, activity level settings the same?

  • Former Member
    0 Former Member over 5 years ago in reply to rekre

    Hey!

    I have frnix 5S, ana about a week has same problem. My watch dont calculate active calories. 
    Example: My run was about 500kcal, but my active calories were under 500. And my daily active calories has been 50-60kcal. Its not normal!

    I have done all the updates on my watch and on my phone(iphone). 

    Whats going on?? 

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Hello,

    I have Phoenix 5S also and since about 2 weeks ago I have same problems. I’ m very active and I have active calories 150... after 1 h running with 500 burned calories, total calories/ day 1300????

    before that I had everyday minimum 2000 burned calories!!!!!

  • Former Member
    0 Former Member over 5 years ago

    Hi, I have the same problem. I have a vivioactive 3 and it doesn’t calcolate the burned calories. I did for exemple 30 km cross country skiing and I just burned 400 calories in 2 houres intense activity. I don‘t think it‘s normal. Can someone help me to find out the error? thank you

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    Hi, I have the exact same issue with my Fenix 5s. Do we know if there is any solution yet? Is it just a software update error?

    Doesn't seem to be adding the activities to the total active calories.

  • 0 over 5 years ago in reply to Former Member

    I have the exact same problem with my fenix 5s. Customer service are useless and told me there is no problem...absolutely infuriating. 

  • 0 over 5 years ago in reply to Former Member

    I wish I could help. I have exactly the same problem. No answers from Garmin

  • Former Member
    0 Former Member over 5 years ago in reply to NikkiT

    Same! 

    I wrote to them, and they only told me, that they’ll put my watch number to some list.. And that they will try to fix this problem. 

    Thats my answer, from them:We are currently researching the Fenix 5S. After the latest software update the active calories have been recording improper for certain users. I have added your device by serial number to the active case and we will reach out via e-mail when the software fix is implemented. I apologize for the inconvenience and we will get it settled as soon as possible!

    Honestly, not happy at all! With suunto never had these problems:( 

  • 0 over 5 years ago in reply to Former Member

    Well at least you got that answer. I’m currently being told a load of crap! They just aren’t getting what I’m saying to them and obviously absolutely no consistency with staff. 
    I am raging.