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Unable to sync Edge 510/810 with Garmin Connect Mobile (iOS) - Fixed 4.25.1

We are aware of the issue with the Edge 510/810 and not syncing with the current Garmin Connect Mobile version 4.24.2.2 on iOS. We are working on a resolution and I will provide an update when one is available. The current workaround is to sync with Garmin Express using your computer.

I apologize for any inconvenience this may have caused.

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0 Garmin-Matthew over 4 years ago

UPDATE - We have identified the issue and the fix has been submitted to Apple. This fix will come in the next Garmin Connect Mobile update (4.25.1) and is scheduled to be released by next week.

0 fernandolasalvia over 4 years ago in reply to Garmin-Matthew

Just updated the Garmin Connect Mobile to the new version (4.25.1) and still cannot upload Rides from Garmin 810 Edge. Seems that issue continues... Any update?

0 LuismiLM over 4 years ago in reply to Garmin-Matthew

Just updated the Garmin Connect Mobile to the new version (4.25.1) and still cannot upload Rides from Garmin 810 Edge. Seems that issue continues, solution please.

0 Garmin-Matthew over 4 years ago in reply to LuismiLM

The current version for iOS is 4.25.0.14. This version does not include the fix outlined above. The fix will be included in 4.25.1 but it is not currently available. It will be released in the next week.

0 2359106 over 4 years ago in reply to Garmin-Matthew

My garmin forerunner 35 is connected to my iPhone X.

But my activities are not downloaded to connect on my iPhone .Tried everything but still doesn’t work even connect is saying that is synced.I just changed my strap because my old one broke.Can it be caused by that?What should I do

0 2359106 over 4 years ago in reply to 2359106

I tried all based on garmin support still

my activities are not loading to my phone

0 Garmin-Matthew over 4 years ago in reply to 2359106

2359106 - Generally following our basic Bluetooth Troubleshooting (Garmin Connect App Bluetooth Troubleshooting) will fix syncing issues with wearables and specifically your Forerunner 35. The problem in this thread is related to the Edge 510/810. For further information in the forums I would recommend checking the Forerunner 35 page here: https://forums.garmin.com/sports-fitness/running-multisport/f/forerunner-30-35.

0 2359106 over 4 years ago in reply to Garmin-Matthew

Thy.The problem is that only my running activity hasn’t synced .Heart rate and steps synced perfectly.This happened after I changed my strap.Can be connected to the strap?

0 RuiCMartins over 4 years ago in reply to Garmin-Matthew

Great !!!!!

0 3613641 over 4 years ago

I have just updated iPhone to 4.25.1 and Edge 810 has uploaded ride. Thanks for fixing.