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Garmin Forerunner 35 Bluetooth Keeps Disconnecting

Former Member over 5 years ago

I had my Forerunner 35 connected to my old iPhone. Ever since I got a new iPhone, my Garmin keeps getting disconnected to it (both phones are logged into the same Garmin account). My Garmin would be 2 inches away from my phone and it alerts me saying bluetooth disconnected.

I have removed the Garmin from my old iPhone through iPhone settings (settings > bluetooth > my devices > "forget this device"), "remove device" on that phone (Garmin app > settings > "remove device"), and even deleting the app from that phone.

On my new iPhone, I removed the device (through Garmin app), restarted my watch, and synced it again. The same situation applies.

Why does it keep disconnecting even though I'm within range and what can I do to fix it/what am I doing wrong?

0 6380779 over 4 years ago

This is happening to mine as well. With so many posts about it, I don't understand why nobody gets an answer.

0 seilogramp over 4 years ago in reply to 6380779

This is a user-to-user help forum. Ocassionally Garmin staff will reply, but not to be expected. There is a post by another forum member here that might help - Sync / Connection Troubleshooting Guide . It's in the Android forum, but most of the fixes apply to Garmin Connect Mobile in general.

For more of an official response you can try the Garmin Support Center. At the very least you'll get a case number and your issue will get logged.