Related
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Missing Data in Garmin Connect iOS / Web after internet Problems in my City

Robbheinz
over 5 years ago

Hello,

i am missing Data in Garmin Connect iOS / Web after internet Problems in my City.

Like Stress, BodyBatterie etc.

After i disconnect my iPhone from the Wlan i can sync some new Data.

But all other Data I see on the watch but not in garmin Connect.

Can i sync this timestamp manuell?

  • Former Member
    0 Former Member over 5 years ago

    I am having the similar problems. Yesterday after 4:00pm est, I lost all step data. I ended my day with over 17,000 steps, however it only shows 10,200. 

    Today on my risk it 10,544 but now on my phone app it only shows ~6,000. 

    Is this the effects of Apple’s latest upgrade 13.??

  • 0 over 5 years ago in reply to Former Member

    i do not think with 13.x

    I also try to sync over garmin express on mac, 

    Also i delete my watch in garmin connect mobile.

    I can not the my data

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    none of my steps saved from yesterday and today my sleep did not register

  • Former Member
    0 Former Member over 5 years ago in reply to Former Member

    I had this exact same issue from yesterday when syncing today.  It did not show any of the data after 11am or my sleep data for last night.

  • 0 over 5 years ago

    Same here. My connect app showed server maintainance – still later on there is no data on heartrate, Stress etc.. A run I did synced correctly. 

  • 0 over 5 years ago

    Same issue here! don't think it has to do with internet failure. For me, everything started Sunday night. I went to sleep around 9:30 pm, but my Fenix 5x showed on Monday, or registered in Garmin Connect Mobile (iPhone Xs with sw 13.1.2) and Web as well, that I went to sleep at 11 pm. Today it doesn't show any sleep data but only like 15 minutes only from 12:00 am to 12:15 am or so.During this morning a pop up message in Garmin Connect Mobile said something like "Sorry, our servers are going under maintenance, please come back later". And some data disappeared and re-appeared though out the day.

    Just checked around 25 minutes ago, and my sleep data was still missing. But, while I was writing this post, checked again and my sleep data is there!!!

    I was just about to hard reset my Fenix Disappointed

    Seems like the Connect app and the new iOS software are having trouble communicating

    One thing I forgot to mention is that not only sleep data was missing for that period. Also I was missing, HR and movement...

  • 0 over 5 years ago

    Ok many thanks to all.

    Now i found my data.

    But i have nothing done.