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Connect IQ fails to start with "Error occurred"

I just got a Garmin Venu, but I’m unable to use the Connect IQ store. Whenever I try to start it on my iPhone, it prompts me to agree to the privacy policy and confirm that I’m of age. After checking both boxes and clicking next, I’m taken to a solid gray screen which just says “Error occurred”. I’ve tried uninstalling and reinstalling the app, but it has made no difference.

0 7964193 over 4 years ago

I have a similar proble. From Garmin connect when I try to install

0 7964193 over 4 years ago

I have a similar problem with Connect IQ but in Android. When i try to add maps or watch faces or anything from Garmin Connect it tries to start Connect IQ but after a while an error message announcing that app needs to restart is raised.

0 Traveller over 4 years ago

Refer to this thread as it’s the same:

forums.garmin.com/.../unable-to-syncing-after-update-to-ios-13-1-3

0 mitchl over 4 years ago in reply to Traveller

It's not the same issue. Garmin Connect works fine, and I can even install Connect IQ apps from the website. It's just the Connect IQ app that doesn't work. I contacted Garmin support on 10/7 and they told me it was a known issue that they were working on, but I haven't received any updates since then.

0 efrainsoler over 4 years ago

I have the same issue. I’ve called customer support and they told me that they will release a new version to solve this soon.