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Connect IQ for iOS produces "error occurred" after accepting the legal agreement and selecting NEXT on iOS 13.1.

Former Member over 5 years ago

After updating to iOS 13.1 and Uninstalling/reinstalling the latest Connect IQ. First launch...accepting Bluetooth connections and messages, and selecting the eula and that I am 16 or older and selecting Next, the page is blank with the message "Error Occurred" in the center.

Essentially the app is unusable.

Top Replies

Former Member over 5 years ago +4 suggested

Did you get an answer for this? I’m having the same trouble.
Former Member over 5 years ago +4 suggested

Did you get an answer for this? I’m having the same trouble.
2551047 over 5 years ago +2 suggested

Have the same issue, is this resolved yet?

All Replies

0 2551047 over 5 years ago in reply to KoenBlank

The workaround also works using your phone web browser, if you want to install connect iq apps without using your computer.

0 Former Member over 5 years ago

I have exact same problem. Any solution yet?

0 Vichman over 5 years ago

I have the same problem, the App is not usable.

0 KoenBlank over 5 years ago

2 days ago Garmin released an update for the app. Still with the same bug. Amazing.. did they even test a new install?

0 Vichman over 5 years ago in reply to KoenBlank

For me this update fixed the problem, the app works fine now.

0 KoenBlank over 5 years ago in reply to Vichman

Ok more thorough retry then:

remove iq app

turn off iphone

turn off watch

turn on phone

turn on watch

reinstall iq app <not working>

close iq app

turn off wifi (4g only)

sync watch in connect app

launch iq app < not working>

info:

ios 13.3 on iphone 8

vivoactive 4s firmware 3.60

netherlands (wifi ziggo+google dns) (vodafone +default dns)

0 KoenBlank over 5 years ago in reply to KoenBlank

Came back here to notify developers/users this now works. It started working after a strange issue where my active 4s phone connection got borked. Had to delete every garmin app and re prair after reinstalling.