This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

ATTN: iOS Users with issues after updating to iOS 13

I Am Having Issues with My Garmin Watch After Updating to iOS 13 on My iPhone

With the released of iOS 13, some changes in the way that your Garmin device communicates with your phone have changed. Review the following symptoms which should solve your issue.

The Garmin Connect app displays the message "Bluetooth is turned off"

iOS 13 requires Bluetooth Sharing to be turned on for the Garmin Connect app. Below are steps to enable this setting.

From the iPhone, select Settings
Scroll down and select Connect
Toggle Bluetooth Sharing on

NOTE: For the best user experience with your Garmin device and your phone, the Location setting should be set to Always and all toggles should be set to on.

I Am No Longer Getting Smart Notifications on My Garmin Device

To correct this issue follow the steps below:

Check Bluetooth Settings

From the iPhone, select Settings
Select Bluetooth
Under MY DEVICES select the i icon next to your Garmin device
Toggle Share System Notifications to on

Check Notification Settings

Select Notifications
Set "Show Previews" to Always
Under "NOTIFICATION STYLE" select Messages
Under "OPTIONS" set "Show Previews" to Always (Default)

Update your phone to iOS 13.3.1

Why Do I Need to Keep Signing Into the Garmin Connect App on My Phone?

Garmin is aware of an issue where the Garmin Connect app requires you to sign in when you open the app on an Apple phone. This can occur when:

The phone is rebooted
The battery on the phone runs out of charge
Some reports of the issue randomly occurring

Apple has released a software update for your phone that corrects this issue. To download and install OS 13.3.1, refer to the following Apple instructions: Update your iPhone, IPad, or iPod Touch

Top Replies

All Replies

0 Former Member over 5 years ago in reply to Garmin-Blake

I did this. Still not getting notifications.

0 7947285 over 5 years ago

I’ve discovered my main issue and maybe it’s something you can address in an update. I can pair my iPhone and Fénix3 and it works fine. However when I lose connection (I walk too far away from phone) and then regain it, I get no notifications. Even though the watch shows connected on Bluetooth and I have the green dot on Connect app, the watch will not sync.

My fix, which is becoming tedious and annoying, is to re-add the watch all over again going through the various steps you’ve outlined. If there is a way you can address this loss of watch abilities during reconnecting, maybe you can solve a lot of the issues...starting with mine.

Hope something happens soon.

0 Former Member over 5 years ago in reply to Former Member

Same here

0 arty118 over 5 years ago

I have weirder problem. The notification works for me but hr data wouldn't sync, only steps and others. I'm on Vivoactive HR pairing with iPhone Xs iOS 13.1.3 ...