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Can’t connect Edge 820 with Garmin Connect app using iPhone X

Former Member over 5 years ago

Even though my Garmin Edge 820 is connected to my iPhone X I can’t get the Edge device to connect with the Garmin Connect app. When the ‘Select Accessory’ window appears it’s empty with nothing to connect with.

I’ve tried switching the phone and the Garmin off - didn’t work. Also tried deleting the app & downloading it from the AppStore, that didn’t work either. The online help suggests removing the device from the app but the app appears to be different in that there genuinely no way I can see of removing the app (find More then ... then remove etc).

Can anyone help me please??

Top Replies

Former Member over 5 years ago in reply to mactore +1 suggested

I called Garmin support and they were very helpful when this happened to me. They showed me how to remove the device and start over again. There’s a software upgrade available on the 820 which could be…

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0 Former Member over 5 years ago

Mine did this too. you have to make sure that your edge is in pairing mode as well and when you do the "select accessory" window, it's empty for a while. Mine sat empty for a solid 45 seconds, and then my Edge 830 finally popped up. But I had to delete if from my Bluetooth list in my phone first and remove the pairing from my edge from the first attempt. Start with clean slate, then try to pair. But as long as edge is in pairing mode, and then you select the drop down - wait a solid 60-90 seconds for it to pop up in that empty box.

0 Former Member over 5 years ago in reply to Former Member

Thanks for the information. I ended up doing exactly what you recommended but needed the very helpful Garmin Support people to talk me through the issue & the solution as the FAQs and online help wasn’t available. All sorted now - cheers!

0 mactore over 5 years ago in reply to Former Member

I waited 4 minutes and nothing happened. I have an Edge 820. "Attention Required" pops up in the Garmin Connect app under the Edge. The Edge 820 cannot be removed from the app. The Edge 820 runs 12.3 and my iPhone X has 13.3.1.

0 Former Member over 5 years ago in reply to mactore

I called Garmin support and they were very helpful when this happened to me. They showed me how to remove the device and start over again. There’s a software upgrade available on the 820 which could be cause of the issue with the app syncing. Good luck!

0 Former Member over 4 years ago in reply to Former Member

Hi... I have the same issue and cannot overcome it. How did you remove the device and start over again? Thanks in advance.

0 Former Member over 4 years ago in reply to mactore

Same here... waited for long time and it does not appear on the list .