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Did syncing break this weekend?

I’m reading that some Google servers went down this weekend. Certainly a lot of big websites were down periodically.

Anyway, starting around Saturday I could no long sync activities to the mobile app. Sleep, calories, body battery and probably a few others have also stopped working. Steps do sync, and I still get notifications on the watch.

I tried rebooting the watch, phone, app, reinstalled the app too but no luck.

Anyone else experiencing this? I sent a ticket in and will update if they get back to me.

0 Former Member over 6 years ago

I'm having the same issue and I've tried all of the above.

0 Former Member over 6 years ago in reply to Former Member

I'm also experiences the same issues and still currently am. Ive all tried all trouble shooting procedures and have emailed Garmin.. yet to receive a response. I'm new to Garmin and am wondering does this happen a lot? If so I may have to return this product..

0 jasoncd over 6 years ago in reply to Former Member

Well I’m glad I’m not the only one but it’s very weird to me. It’s impacting multiple users, I’ve found some similar posts elsewhere, but I don’t think it’s impacting everyone. I’d think there would be more of an uproar if it was at least. I don’t think this kind of thing happens often. I can remember Connect going down ages back and recall Garmin got it fixed quick.

Can any Garmin folks help us out with an update?

0 Former Member over 6 years ago

I had this problem and spent a half hour today on the phone with Garmin support. Evidently, there is a bug in the Yoga activity and they are aware of this and working on a fix. After we removed the yoga .fit file in the watch (via Explorer in Windows) and re synced, everything was working again.

0 jasoncd over 6 years ago in reply to Former Member

Ha! It did start for me after a yoga activity was logged.

My phone just buzzed a whole bunch with updates that the three yoga activities I’ve done since Saturday were just logged. It looks like it’s fixed now and I’m getting calories, body battery and everything else syncing.

i really appreciate the response and hope you’re seeing things fixed too!

0 Former Member over 6 years ago

Same here. Can’t sync or read training records.