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LiveTrack "Network Connection Error"

Former Member
Former Member

I bought a Garmin 520+ as I was told Garmin was the industry standard as far as bike computers go, and the 520+ had all the features I needed.  

I set up Auto Start for LiveTrack, and connected it to Strava Beacon too, for good measure. This failed to work.  

I did some research and discovered the Auto Start functionality has been broken for months for many people, so I tried turning it on manually for the next ride. This seemed to send out emails, but clicking on the link just ended up opening a map in the middle of the ocean with no telemetry at all. Opening the Connect app up on the phone shows the live LiveTrack screen with a "Network Connection Error" banner across the top. The phone has 4G signal and can browse the internet fine.  

Setting the Extend LiveTrack switch on this live screen also seemed to have zero effect, as after I completed the ride and followed the email link, it says the session has expired.  

So setting the LiveTrack manually also failed to work, despite repeated attempts, resetting the 520+, logging out and uninstalling the app, etc.  

What other steps can I try to get this device working as advertised?  

The App is showing as having all the permissions it needs to have.

Camera is ON

Contacts is ON

Location is ON (and set to Always)

Calendar is ON

Background App Refresh is ON

Mobile Data is ON

I noticed the Strava Beacon switch failing to save its state is supposed to be getting a fix.

  • Don't worry, It's normal. Livetrack stopped working properly one year ago.  

  • Former Member
    0 Former Member over 5 years ago in reply to victoo

    Even when manually starting it? In a Live Chat I was told I would get an email where I could submit some files so they could look into it, but didn't get anything other than a transcript that was missing some of what I said.  

    Maybe the LiveTrack and LiveChat is broken...

  • Hi, I have the same problem, I've never known a product such as Garmin to be so frustrating, they need to sort it out. I'm using a Edge 520+ on IOS, with all the latest updates etc.

  • Former Member
    0 Former Member over 5 years ago in reply to WhiteJ71

    The product is being sold as having this functionality, with iOS being listed as compatible. It does not deliver, and Garmin support didn't want to even know about it.

  • Former Member
    0 Former Member over 5 years ago

    Still getting the same "Network Connection Error" and no tracking, despite 4.11 now sending out Strava Beacon SMS and AutoStart now working.  

    WiFi is turned off before the app is started or Garmin is powered on.  

    Strong 4G signal over the entire 1 mile journey. GCM can access the internet as you can use network features within the app. Just the LiveTrack screen shows as Network Connection Error.  

    Doesn't work.