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Unable to edit the number of pool lenghts on Garmin Connect app

Former Member
Former Member
After my last software update on my Garmin 3 HR (about 3 weeks ago), I have since been unable to edit my lap swimming activity on the Garmin Connect app (which has been also updated 2 days ago (version 4.16).
Every time I change the number of the pool lenghts actually swum on the "edit activity" tab, I get "total distance=?" (please see photo attached)..

..and when I save the data to then return to the actual "Lap Swimming" activity tab and get the summary, I have no total results in both time and distance fields (please see photo attached).

I was before able to change the number of the pool lenghts without any problems and get the new total distance swum but then, about 3 weeks ago, I got a software update on my Garmin 3HR and since then I am left with this inconvenience.. In the past days I have updated again the software on my watch but without solving the issue.
My only solution atm is to connect my Garmin to my computer and edit the swimming activity through Garmin Express but I find this really stupid as the whole purpose should be to easily edit anything through the app on the phone.
The reason why I need to edit my swimming activity almost every day is because my training sessions consist sometimes in freestyle kicking where my arms are resting on the kickboard and therefore my Garmin does not detect any movement and so records less lenghts swum.
I have to add that as far as the other activities are concerned (running, cycling, etc) I have no issues at all when I need to edit distances, so the only problem appears to be just with the swimming.

I have an iphone 8, version 12.1.4: I have updated the software recently when the problem on the Garmin Connect app already existed..so updating the software did not really solve the problem.

Is anyone else experiencing the same issue or is this whole thing just a new feature on the Garmin Connect app?

Thank you in advance for your help.
ciq.forums.garmin.com/.../1463522.jpg ciq.forums.garmin.com/.../1463523.jpg
  • Hi,
    I have experience the same behavior few days ago and I believe it has something to do with the latest update of Garmin Mobile Connect. I have Fenix 5, Iphone 7 (12.1.4) and the GCM 4.16. The update was on March 8 and since than I am not able to change the pool lengths. I think Garmin should fix this because the swim accuracy on my F5 is not always erfect.

    Thanks
  • Former Member
    0 Former Member over 6 years ago
    Exactly the same issue here Fenix5s connect app version 4.16.0.17 on latest iOS IP8plus and latest version on on 12.5 watch os.

    Please Garmin do not change things that worked in past or at least make sure that when you develop the software further that your coders make proper job. Same happened with pool laps counting last year. You just waste time of all of us without any good reason.

    Thank you in advance.
  • Former Member
    0 Former Member over 6 years ago
    Thank you for your feedback.
  • This seems to be an on-going problem. I have the same issue with my Quatix 3. First occurred with the update before last, a few months ago. I contacted Garmin support by e-mail but have had no response. (I had the same lack of response when I enquired about sailing features in the original Quatix dropped from Quatix 3 & 5)