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Find My Phone - Not Working

Former Member over 6 years ago

Hey All,

I have version 4.13.3.3 of Connect on my iPhone.

My Device is a VivoActive (1st Gen, I believe)

The bluetooth connection is working fine. I get notifications about text messages, emails, etc. Garmin Connect accurately tracks my steps every day, pulling those stats from my watch. No problems there.

However, when I try to do Find My Phone, it only works if I have the app open. In the past, it has worked regardless of whether the app is open. For now, my best solution is to just leave the app open, but I tend to want to run 'clean' on my iPhone when I can.

I've been digging through the settings on both sides, and I can't seem to find what permission I would need to give to allow this to happen.

Any advice is much appreciated.

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0 Kuba01 over 6 years ago

Hey Dave,
any luck with that issue? I got the same with my Instinct...

0 Former Member over 5 years ago

This thread is old, but what worked for me was rebooting my Garmin (Forerunner 35). I've had to do it more than once, especially after rebooting the phone.

0 TerryNeighbors over 5 years ago in reply to Former Member

Great. I’ll try

0 lgroth over 5 years ago

Check this thread
https://forums.garmin.com/apps-software/mobile-apps-web/f/garmin-connect-mobile-andriod/109487/find-my-phone-stopped-working

0 1418924 over 2 years ago in reply to lgroth

that thread only applies to Android, this thread is about Iphones. There doesn't seem to be a (workable) solution for Iphone...

0 trux over 2 years ago

However, when I try to do Find My Phone, it only works if I have the app open.

That's exactly how it is designed to work. See also the document Using the Find My Phone Feature on a Garmin Watch | Garmin Customer Support

iPhone Users

If the Garmin Connect app has been fully closed, the Find My Phone feature will not work, as it requires that the Garmin Connect app be open or running in the background.

0 lgroth over 2 years ago in reply to trux

When I got my iPhone "Find my Phone" would only work for a while. I changed some settings probably both in the Settings app and in the Garmin app. After a while I got it to work. I cannot any longer remember which setting(s) made a difference. Maybe it had something related to iOS not closing apps...

Garmin Fenix 3, iPhone 13 Pro Max, iOS 16.0.2