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Garmin Connect Mobile iOS Garmin Connect 4.12 keeps crashing - UPDATE

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Garmin Connect 4.12 keeps crashing - UPDATE

Former Member over 6 years ago

Connect Mobile 4.12, iOS 12.0.1, iPhone X, keeps crashing on virtually any activity in the More menu.
I was trying to add a new Index Smart Scale, but whenever I go to the Add Device, the app crashes.
and if I cannot add the scale, it cannot be used. Maybe I’ll have to return the scale...

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0 bod1e over 6 years ago

Since today morning crashing all the time, no matter what I intend to do. iPhone 6s, iOS 12.0.1, Garmin Connect v 4.12

0 orenco82 over 6 years ago

Same here, happened since this morning, looks like it's related to the Daylight Saving Time change overnight.
Tried reinstalling the app, didn't make a difference.

0 Former Member over 6 years ago

Yes, crashes on sync.

Obviously someone has failed to program the time change properly. As said, Connect is predicting user's HR data an hour in advance. Wasn't expecting this feature!

0 Former Member over 6 years ago

Same here, als removed the Bt connection and the app, Hard rest but does not do a thing here.. constant crash..Can't even (re)connect my Fenix again. Wintertime bug ! (beginnersbug)?

0 Former Member over 6 years ago

Today same promblem on iPhone X latest iOS . When open the app after some sec make crash. Reinstall the app and have same promblem

0 Dntom over 6 years ago

same issue here. first sync this morning ok. watch changed the time correct... next sync garmin connect mobile start crashing (even when I just leave the app open after a while it crash).
already removed the app and reinstalled. but cannot pair watch or edge anymore...
sync watch & edge with pc works fine....
probably it is just some services on there webserver that needs a restart....

0 Former Member over 6 years ago

Come on garmin, there is obviously a problem with peoples mobile app, at least acknowledge it and say something is being done. I only brought this vivoactive 3 music 3 days ago and a lack of service like this makes me want to send it back and buy a watch from a company who can sort issues out.

0 Former Member over 6 years ago

Same problem from time change to winter time.

0 Former Member over 6 years ago

Second the bug is probably related to daylight savings time. If I set an alarm for say 8:15 it's sent to the watch properly but displays on the app as 7:15. Getting a crash after every sync
IPhone 7 plus 12.1 pb5
Watch Fenix 5 fw 11

0 Former Member over 6 years ago

Come on garmin, there is obviously a problem with peoples mobile app, at least acknowledge it and say something is being done. I only brought this vivoactive 3 music 3 days ago and a lack of service like this makes me want to send it back and buy a watch from a company who can sort issues out.

It's a bug that appeared less than 24 hours ago and it is a Sunday. It's not a killer bug. Patience :)