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Lag

Has anyone else noticed lag since the last update on mobile app? iPhone X with iOS 11.4.1
  • Former Member
    0 Former Member over 6 years ago
    I'm glad it's a new issue with a dodgy update. I've only just moved to Garmin and I was shocked at how unresponsive the app was. Hopefully they'll roll out a fix soon.
  • Former Member
    0 Former Member over 6 years ago
    Garmin-Joey, I notice the lag and slow sync if I have the My Day tab expanded to show the real-time HR. If I minimize that, things work better. Doesn't require force closing the app, things improve immediately. I can't say perfect, but significantly better. Thank you for looking into the issue.

    iPhone 8+, iOS 11.4, GCM 4.10.0.15
  • I think drmurphey is right - hiding the real-time HR widget from the My Day tab certainly makes it a lot more responsive.

    Not ideal, but at least a good workaround until Garmin is ready to implement a permanent fix.
  • Former Member
    0 Former Member over 6 years ago
    It definitely appears that the All Day Heart Rate widget causes the latency. We are working on correcting this and hope to have a patch out soon.
  • Former Member
    0 Former Member over 6 years ago
    I've also experienced the lag... and in addition (this may be a coincidence), my EPO-file has not been updated via the mobile app recently. Have been working flawlessly until now. Noticed it this week, when getting GPS lock took quite some time.
  • Former Member
    0 Former Member over 6 years ago
    Same here.... serious lag with the app on IOS 12 (beta12). Everything else runs fine on IOS12 just the Garmin Connect app is very laggy indeed. Often I have to close it as it just freezes.
  • Former Member
    0 Former Member over 6 years ago
    Any comments from Garmin when this will be fixed???
  • Former Member
    0 Former Member over 6 years ago
    The app is more or less unusable for me. It just freezes my whole phone. It's been like this for a while now. I'll be receiving a new Apple Watch as a daily watch so won't be as critical but I'll still be using my Fenix as my main sports watch and would love to here when they expect it to be resolved..... is it days, weeks or months?!?!
  • Former Member
    0 Former Member over 6 years ago
    Just to add to the lag issue. I've found the Garmin Connect app is continuously running in the background. When I checked the battery usage it showed connect as having 8 minutes on screen activity and 12h 26m background activity. It accounted for 25% of the battery usage for the day. I have to remember after each use to force close the app otherwise it drains the battery.
  • Duncan-Andison As explained earlier in this thread the issue linked to the real time heart rate widget on the MyDay page. This is also confirmed by Garmin. If you hide that widget from the MyDay page, the app will become usable again. At least that did the trick for me.