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Notifications Not Working

darrenp
over 6 years ago
I bought my Garmin Fenix5s last week and I've had issues with notifications. The notifications will work but then suddenly stop working- including phone calls, texts, etc. I've looked into the forums however I dont see the issue as being widespread or solved. I am running the latest version of iOs on an iPhone X. I've tried to disonnect and reconnect- the only time the notifications appears to work are when I turn the phone off and on again.

Please help as I love the watch but will be returning it if I can't fix it.
  • 0 over 6 years ago
    Do the notifications stop coming through or do they just not show icons or notification counts on the watch faces?

    Are you using stock watch faces or 3rd party watch faces?

    Do you leave Garmin Connect Mobile running in the background on your phone?

    I ask the above because in my situation, I can force close the GCM app on my phone and notifications will still come through but they won’t show on any 3rd party
    watch face, as they indicate that connection has been lost. If I leave the app running in the background I don’t see any issues, except burning through my iPhone battery at an increased rate!

    Aside from the above I’m afraid I can’t be of any more help.




  • 0 over 6 years ago
    Do the notifications stop coming through or do they just not show icons or notification counts on the watch faces?

    Are you using stock watch faces or 3rd party watch faces?

    Do you leave Garmin Connect Mobile running in the background on your phone?

    I ask the above because in my situation, I can force close the GCM app on my phone and notifications will still come through but they won’t show on any 3rd party
    watch face, as they indicate that connection has been lost. If I leave the app running in the background I don’t see any issues, except burning through my iPhone battery at an increased rate!

    Aside from the above I’m afraid I can’t be of any more help.






    Hi- thank you for response. I am using stock faces and I do leave the app running in the background. The notifications start again when I turn the phone on and off but generally disconnect again after a few hours.
  • 0 over 6 years ago
    Have the same issue with my F3, F5, and now F5 plus. iPhone 8 plus with latest IOS, and latest F5 plus firmware. Once in a while the watch just stops getting notification. I can turn the watch off and back on. I do notice that sometimes this happens and the watch has not synced with GCM app. Once I force a sync it works again for awhile. Would also like this fixed. No reason not to have Apple Watch level reliability here....
  • 0 over 6 years ago
    Same issue here, iPhoneX iOS12, with instinct (and fenix 5x?fenix 5x plus?vivosmart4), just suddenly stopped receiving notification, the status is “connected”, Garmin Connect App is sync and working (with the green dot on the watch icon), every function is working fine just stopped receiving notification, most time it happened during the night or I leave the watch a bit long time not wearing it,

    Only I can do is disconnect it and reconnect using the “phone” on watch's control menu, and all my notification are back on,

    It's annoying and didn't find any solution
  • 0 over 6 years ago
    I’m having the same problem - latest iOS on iPhone 6.
  • 0 over 5 years ago

    Hi! Same issue here with iPhone X on 12.2 recently updated (fee hours ago) to 12.3! Same behaviour on both!

    My watch is a Fenix 5x plus!

    I have been struggling with this issue for about a week or a bit more! 

    Generally my notifications stop working at night, in case anyone thinks I have do not disturb while sleep on, I DO NOT! Slight smile

    Up until earler today, I was running the Fenix 5x plus firmware version 7.10! 

    I change my watch faces quite often, I do NOT use the stock ones, but I vary between more data rich faces and very simple ones! Right now I am on instinct 2 watchface but the notifications intermittently stopping happens on all faces I used! 

    I looked for new releases and no final version firmware exists! I did go to see what betas are available, and there is a beta 7.52 which says it addresses random notifications intermittently stopping : www8.garmin.com/.../download_details.jsp

    So I took my chances and did the beta update procedure!

    All was well until a few minutes ago when i got a notification on my phone but not on the watch!

    So, I began a series of tests to see where the issue comes from! 

    1. On the watch : Turned DND on and the off again, notifications NOT coming through 

    2. On the watch : Turned Alerts off and the on again! 

    This got it to work!

    This behaviour on 7.52 beta is exactly the same as the 7.10 final I ran until earlier today! So tbey said that they fixed it but obviously ... not! 

    Here’s what they say on the page (link above) about 7.52

    Change History

    Changes made from version 7.51 to 7.52:

    • Fixed an issue where smart notifications could intermittently stop working on iOS devices.
    • Fixed an issue with golf auto-scoring while using CT-10.
    • Fixed an intermittent issue where the device could crash when using the Xero widget.
    • Fixed an issue where the device could crash during a Biking activity when using a speed or cadence sensor.

    Changes made from version 7.10 to 7.51:

    • Fixed an issue where the device could crash during a cycling activity when paired to a cadence sensor.
    • Fixed an intermittent issue where the device could crash when fetching calendar information from the smartphone.
    • Fixed an issue where the device was reporting incorrect treadmill calibration values.
    • Fixed a couple of minor issues with golf.
    • Improved the reliability of Wifi syncs.
  • 0 over 5 years ago

    I've recently started experiencing this issue as well, I'm not sure if it was before or after the 7.10 update on the Fenix 5X+. Oddly I do get calendar notifications and call notifications, no text notifications. I'm running the latest version of iOS.

  • 0 over 5 years ago

    I’ve had this issue for a few years. I called garmin and they suggested deleting old notifications from the phone. I receive a lot of notifications throughout the day and never deleted them. Since I’ve deleted the old notifications, it’s been working fine so far. Wish I would’ve known this sooner. 

  • 0 over 5 years ago

    I have owned my Fenix 5x for about 8 months and have experienced the same problems listed above.  In the past, if I turned my Bluetooth off then on, the problem would go away.

    But, I just updated my iPhone 7 with iOS 13; alerts work, but not text messages.  I have turned DND & Alerts off/on, which did not resolve the issue.

    I have disconnected/reconnected, forgotten device/paired Fenix 5x, powered off/on, both my phone & watch with no change.

    Anybody have an idea how to resolve this?  I really love the capability of glancing at my watch to quickly see who has texted me.  Handy when driving or working out.  Garmin...please fix the problem, bc this is some BS.

    Warmest regards-

    A guy who paid $600 for a watch that does not do what it advertises.

  • +1 over 5 years ago in reply to 9830777

    So, I figured it out. It was my fault all along... or rather my ignorance.

    In my Settings > Notifications > Messages, I had the option for “Notification Center” turned off, but all other options turned on (i.e. “Lock Screen” and “Banners” were on, as were badges). I was confused since the phone always showed the text message notifications but they would never show up in my watch, yet other notifications would show up on both. Turns out, for the notification to be pushed to the phone, the “Notification Center“ option has to be turned on! I must have turned it off some time ago when fiddling with my phone. It’s not in the manual, I just happened to turn it back on and it started working. Like this you can select which notifications get pushed to your watch and which don’t, which I think is awesome! I just wish the manual had this information, but it doesn’t (at least the online version doesn’t).

    I have iOS 13 and software version 8.40 on my Fenix 5X Plus