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Not displaying body fat % and other stats

Up until January 16th my body fat, body water, muscle mass and bone mass stats were displayed in the weight section of connect. Then on 1/17 and ever since only weight, weight loss and BMI are displayed. I use the garmin index scale and I see the stats in the scale when I weigh myself. Anyone else have this issue? I contacted garmin support but have heard nothing but crickets from them,

Top Replies

tjfortuna over 7 years ago +1 verified

I spoke with tech support yesterday and she said that it’s an issue when you have the garmin connect mobile app linked to my fitness pal. Disconnect it from my fitness pal and it should work. Sure enough…

All Replies

0 blind over 7 years ago

Hi, all my stats apart from weight stopped trending on the 10th January 2018 :(. Contacted Garmin support no answer :mad:

0 blind over 7 years ago

Also noticed that the option (drop down arrow) to trend different body composition data is only there on 4week view and not 7 day view

0 DB00 over 7 years ago

Please see this thread
https://forums.garmin.com/forum/into-sports/health-fitness/index-smart-scale/1277468-measurements-diapearing-from-garmin-connect

0 buckchri over 7 years ago

I have the same problem since 16 january

0 filibio over 7 years ago

Also having the same issue.

0 Felipebch over 7 years ago

I have also the same issue

0 svennelid over 7 years ago

Same here, very annoying!!! No answer from Garmin support...

0 Former Member over 7 years ago

Garmin... Fix this now.

0 tjfortuna over 7 years ago

Yes. Same problem. I thought I fixed it by removing the scale from garmin connect mobile and setting it up again and it worked for a day, but then lost everything but the weight again! Garmin please help!!

+1 tjfortuna over 7 years ago

I spoke with tech support yesterday and she said that it’s an issue when you have the garmin connect mobile app linked to my fitness pal. Disconnect it from my fitness pal and it should work. Sure enough today my metrics were there. It didn’t work right away but the next day it did!