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No high intensity minutes recorded and figures are what?

Well I’m coming from Vivosmart and I was very happy with it. So I decided to go for an upgraded and I went for Vivoactive 3. I had always tracked accurately intensity minutes. High and moderate.
Now from the day 1 of my Vivoactive I’m not able to track any high intensity even reaching 160 bpm for several minutes. Tried to tweak with th class as suggested before but nothing yet. Setting to 7 is tracking a lot minute while lowering almost no difference.
I don’t know what to do know but it’s a huge huge disappointment for a great tool as that a Vivoactive worth 250 euro

does anyone have a solution or we just have to wait some patch or fix? Any advice?