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Unable to Send new/edited workout to device

Since today’s update (05 December), I am unable to send created/edited workouts to the device (Fenix 3). It shows no devices connected, and shows Fenix 3 As “Not Compatible” on Send To screen

Everything else works fine, syncing workouts, notifications, etc...

Hoping for a fix for this soon!
  • Same problem here with 920xt and fenix3.

    As i am reading this thread i am getting disappointed in garmin since this problem seems to be around for some time (7.5 months to be precise) and except the promise that "they are working on it" nothing happens.

    But i am happy if proven wrong..

    it is quite annoying to try to make a workout work on your watch when you actually want to go out and run.
  • What is the point of having a wireless 700$ watch (FR 935) and can’t be able to send trainings to it with iPhone. Come on Garmin! Fix the problem!
  • Don't know where you're coming up with 7.5 months. The first post in this thread is from 5 December 2017 which is less than one month.

    That said though that's about 3 weeks too long.
  • Don't know where you're coming up with 7.5 months. The first post in this thread is from 5 December 2017 which is less than one month.

    That said though that's about 3 weeks too long.



    The 5x has been out for 9 months and this is still an issue. I don't care if it's 1 day, it's unacceptable for $700 watch and $200 worth of accessories not to work. My credit card worked when it was swiped, money was withdrawn from my bank account when the transaction was processed. I bought a device that should work as advertised however OUT OF THE BOX it doesnt; after a bunch of updates it still doesnt. They need to be sued. This is unacceptable. We paid Garmin, they got our god damn money, now fix the Device to work AS ADVERTISED. This device wasn't FREE.
  • Former Member
    0 Former Member over 7 years ago
    Hello everyone, i got my Garmin fenix 5S for Christmas and i have the same problem. I did a treadmill training (running) and distance was a bit off on my watch so i just edited it on gamin connect (phone app), but on my watch it still says the wrong distance. I tried deleting a workout from watch so maybe it will automatically sync the edited one from garmin connect app but no, not working. Garmin please fix it, watch was expensive and that bug or whatever it is, is unacceptable.

    If anyone has any info about it, please help. Thanks in advance :)
  • That isn't the same issue as being discussed in this thread. Editing an activity that's already been uploaded to Connect has never sent the changes back to the watch.
  • Former Member
    0 Former Member over 7 years ago
    So basically i cant change distance on my watch? That's a bit weird, the distance is wrong and its says i ran 7km instead of 5. So all my personal records (that are calculated automatically) are wrong.
  • Former Member
    0 Former Member over 7 years ago
    There is a software update for Garmin Connect Mobile that was recently released that resolves this issue.
  • Which problem? Not the one that prevents Garmin Connect to send trainings to the watch because that is still an issue...
  • Former Member
    0 Former Member over 7 years ago
    Have you been offered the 4.2 GCM update yet? The update is required to resolve this issue.