I have been having the same issue with my 920XT and iPhone 6. Syncing worked fine until the latest iOS update. Now when I open Garmin Connect it doesn't recognized that it is connected to the watch. I chatted with Garmin support and they walked me through these steps to refresh the connection:
1. First up, please press and hold the power button on the 920 until the screen goes blank. DO NOT select yes/no when prompted.
2. Next, please go to the Bluetooth menu on the iPhone and make sure the Forerunner is not listed as a paired device. If it is, remove/forget.
3. Please close all apps on your iPhone, then press and hold the Home button and the Power button until you see the Apple icon. Let me know when the phone has rebooted.
4. Turn on the watch and go back through the pairing process with your phone, using Garmin Connect.
5. Phone should pair with the watch and sync with Connect.
They have told me that should resolve the issue. I will try it a few times in the next few days and see what happens!
My Garmin VivoFit3 stopped syncing after upgrading my iPhone 7 to iOS 11. After a few days, it started working again, but now that I've upgraded to iOS 11.01, it's stopped again. Plus, in my troubleshooting process, I disconnected it from Garmin Connect Mobile and now it won't even pair back up. Very frustrating. The app appears to see the device, asking me if I see the four digit code, (which I do see) but still fails to pair, during the completing Set up stage. How do I get a firmware upgrade to a device that does not physically connect to my PC?
Originally posted by Mr.Matt View Post
My Garmin VivoFit3 stopped syncing after upgrading my iPhone 7 to iOS 11. After a few days, it started working again, but now that I've upgraded to iOS 11.01, it's stopped again. Plus, in my troubleshooting process, I disconnected it from Garmin Connect Mobile and now it won't even pair back up. Very frustrating. The app appears to see the device, asking me if I see the four digit code, (which I do see) but still fails to pair, during the completing Set up stage. How do I get a firmware upgrade to a device that does not physically connect to my PC?
I've called Garmin twice in the last week about this issue. I'm running iOS 11.0.1 on an iPhone 8. I wear the Approach X40. Everything seems to be syncing except for the weather app. We fixed it by removing and reinstalling the device on Garmin Connect. But it is only stable for a short while, and then it stops syncing again. I'm also using GC beta, so I'm not sure if maybe that's the problem, but I'm guessing not.
But that's really not acceptable. The techie said he was going to research this to see if it has something to do with the latest iOS release, which is probably the case. I told him that others are having his issue and that it's documented on this forum.