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Garmin Connect Mobile - 3.16 iOS Crashing

ABSOLUTAND1
over 8 years ago
I had the Garmin Connect mobile update install today on my iPhone 7 with iOS 10.3 Public Beta 6 installed. Since the update, the app will not open (it crashes after the running person on the screen).

I have shut off my phone & uninstalled/installed the app again.
When I did the uninstall/install - it did bring up what appears to be a new login screen and got all the way through to device pairing successfully (Vivoactive HR) - but at this point the same running person appeared and the app crashed. I then experience the same crash as before.

Am I alone? Is this something specific to my device with it running 10.3 Beta 6? Help!!!
  • 0 over 8 years ago
    You are not alone

    Crashes on my wife's iphone as well and she is not on IOS beta
  • Former Member
    0 Former Member over 8 years ago
    I am having the same problem

    I am having the same problem on my iphone. I have also un-installed and re-installed Garmin Connect as well as re-starting my phone, etc... So frustrating!
  • 0 over 8 years ago
    For what it's worth, I just checked, and version 3.16.0.15 of the Garmin Connect Mobile app for iOS starts up on my iPad Air (running iOS 10.2.1) just fine.
  • Former Member
    0 Former Member over 8 years ago
    We are aware of the issue of the app crashing for a small number of users. A fix is being worked on and should be available in the app store very soon.
  • Former Member
    0 Former Member over 8 years ago
    IOS Mobile ,crashing

    I had the Garmin Connect mobile update install today on my iPhone 7 with iOS 10.3 Public Beta 6 installed. Since the update, the app will not open (it crashes after the running person on the screen).

    I have shut off my phone & uninstalled/installed the app again.
    When I did the uninstall/install - it did bring up what appears to be a new login screen and got all the way through to device pairing successfully (Vivoactive HR) - but at this point the same running person appeared and the app crashed. I then experience the same crash as before.

    Am I alone? Is this something specific to my device with it running 10.3 Beta 6? Help!!!


    Mine crashes also on my iPhone 7 & iPad but my wife's works fine on her iPhone 7 after the update.
  • 0 over 8 years ago
    Same on my wifes Iphone 6s, IOS 10.2.1. It's ok on my android phone
  • Former Member
    0 Former Member over 8 years ago
    Same here so replying so can follow any updates
  • Former Member
    0 Former Member over 8 years ago
    Same here so replying so can follow any updates


    Same here. Wife's iphone has the same symptoms. My android is fine.

    Garmin seem to just use the live customer base as their beta testing. Seriously, who pushes out plate without even basic testing that the app actually opens on phones?

    I remember the days when software and games came on cartridges. No updates possible then and developers actually had to do their job properly. None of this "we'll roll out an update if there are any bugs".
  • 0 over 8 years ago
    Seems to be fine on my iPhone 6S with latest iOS. Thought it might have been iPhone7, but appears there are some folk having issues with iPhone6 too. Mine uploaded a multisport session fine this morning and hasn't crashed...yet!
  • 0 over 8 years ago
    Fixed

    Version 3.16.1 now in appstore.
    Has fixed the problem for me.