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Garmin Connect syncs but no new activity shows up!

Former Member over 8 years ago

I have three new activities saved on my watch that show up when scrolling through history. However, when I try to sync my 735XT and Garmin Connect app via bluetooth, the two devices go through the motion of syncing. Yet when the green "sync complete" bar pops up, the Garmin Connect app does not display any new activities.

I tried restarting 735XT, I tried starting my phone, I tried deleting Garmin Connect app and reinstalling, I tried syncing via USB cable through Garmin Express on my computer, I tried creating a new dummy activity and then syncing again (only the new activity showed up, but not the other three). Nothing works! This is starting to get really frustrating.

How do I get these activities to sync so they show up on my Garmin Connect, and not just my watch history??

Any help would be much appreciated!

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0 seilogramp over 5 years ago in reply to Former Member

Former Member Former Member

Have a look at the answer posted by Xraydog

Also this post might help resolve your syncing issues: Sync / Connection Troubleshooting Guide

0 Former Member over 4 years ago

Found an ‘easy’ work around... Connected my watch to my pc, opened the activities and dragged the ‘unsynced’ activity onto the upload activity page on the Garmin web page... Not ideal but gets all the stats onto the system...

0 Former Member over 4 years ago

I’m having exactly the same problem. Did you find a solution? Any help hugely appreciated

0 Former Member over 4 years ago

I have the same issue w my Forerunner 45. Running the latest iOS and app

+1 Former Member over 4 years ago in reply to Former Member

This issue seems to be resolved

0 Former Member over 4 years ago

Hello,

Spoke to garmin about this and have submitted a ticket for them to investigate. In the meantime they suggested downloading garmin express for you pc/Mac and connecting the watch - it uploading my activities immediately!

0 Adam_71 over 4 years ago

Go to the Calendar and try to just save the unrecognized activity. If it didn't work, try to change something, ex. shoes, name of act or sth else and save that. Go to the All Activities and refresh page. For me that is the solution. Thank You.

+1 Former Member over 4 years ago

Connect your device to a computer using a USB cable.

Open the files associated with the device. Under "Activities", you should see the activity appear as a file with the date and time of the activity that failed to sync.

From there you should be able to drag and drop the file to upload it.

This should work so long as your device recognizes it as an activity.