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Garmin Connect issues Iphone 6 IOS9.3.2

Former Member over 8 years ago

I've just brought a Garmin Forerunner 920XT. I've downloaded the Garmin Connect app on my Iphone 6 which runs IOS 9.3.2.

Every time I go to add the device (my Forerunner 920XT), it comes up with a screen where I have to put information about myself. Then when I hit the "NEXT" button, I get "NETWORK CONNECTION ERROR".

Does anyone have any ideas how I solve this and I want to get my Forerunner connected to the App to transfer workout data and download new stuff for my watch.

Thanks

Mark

0 Former Member over 8 years ago

Ditto

Hey mark,

I do not have an answer for you, but just wanted to let you know your not the only one with this issue.

I received my vivoactiveHR yesterday and tried to pair with my iphone6S and I get the same message as you 'Network Connection Error'

Hopefully somebody can help!

0 Former Member over 8 years ago

Unable to sync or log in

Had already been logged into Garmin Connect Mobile and started receiving "Network Connection Error" when trying to sync. Uninstalled mobile app. verified I am able to log into Garmin Connect through web browser. Reinstalled Mobile app and now I will not let me log into mobile app. Started Sunday, July 10th. Please help! iOS 9.3.2 and Garmin Vivofit 2.

0 Former Member over 8 years ago

Hi, right, well - I now have success!

I tried a couple of things. I am not sure which one was responsible for the success, but I now have my new Forerunner 920XT connected to my Iphone 6 and automatically transferring data.....!!!

1) The first thing I did was to turn both devices off at the same time, then back on again.
2) Then I logged in to my Garmin Connect account on a PC, rather than my phone. On my profile I had an old Forerunner 205 linked to my account, so I deleted this. I then logged out of the Mobile App, and logged back in again and hey presto - it worked fine for me....!

Let me know how you get on!

Cheers

Mark

0 Former Member over 8 years ago

Success

Hey Mark,

Good to hear you have found success, and many thanks for returning to the forum and letting the community know how.

I have now paired my device.

Similar to you I had to log in to the connect website(via iPad but not using the app).
I checked my devices and found my forerunner 410 which I then had to retire, once this was done I re-booted both the phone and watch and then opened the app on the phone and proceeded to add device.

Once I got to the pairing step, I switched the Bluetooth on the watch and hey presto they began to pair.

Now I can start getting to grips with my new toy, sorry health aid.