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Vivofit 2 Activities doesn't sync, and Garmin customer service doesn't answer

Former Member over 8 years ago

Hello guys,
I have already reported the issue about this three times directly on the "Help section" on the App.
Since June the 17th I am not able to see the activity sync from my vivofit 2 with the app.
I wear my HR strap and start the activity and I can see is working since see the HR monitoring on my vivofit 2.
Then when I finish the activity I stop it, and I sync with the app, when I do so the sync works, I see the total active calories but there is no activity tracked. Therefore I cannot check the HR in the stats in the app.
This is really annoying, seriously, I use the vivofit because I do a lot of gym workouts and I choose the one with the HR strap band just for this reason and to monitor my activities.
Does anyone have the same issue? Also I tried to and delete and re-install the app, but didn't work either.
I'd like to get at least an answer, since the Garmin customer service didn't reply to any of my request, and I would expect this issue to be resolved since is going on for early one month now.

thanks for your help guys!

0 Former Member over 8 years ago

Sync issues

Hello guys,
I have already reported the issue about this three times directly on the "Help section" on the App.
Since June the 17th I am not able to see the activity sync from my vivofit 2 with the app.
I wear my HR strap and start the activity and I can see is working since see the HR monitoring on my vivofit 2.
Then when I finish the activity I stop it, and I sync with the app, when I do so the sync works, I see the total active calories but there is no activity tracked. Therefore I cannot check the HR in the stats in the app.
This is really annoying, seriously, I use the vivofit because I do a lot of gym workouts and I choose the one with the HR strap band just for this reason and to monitor my activities.
Does anyone have the same issue? Also I tried to and delete and re-install the app, but didn't work either.
I'd like to get at least an answer, since the Garmin customer service didn't reply to any of my request, and I would expect this issue to be resolved since is going on for early one month now.

thanks for your help guys!

Hi I'm also having problems! My activites are saved to the watch but not syncing with the connect app on my I phone, the steps for the day are but activites are not! It's so annoying 😡
I have reported the problem 5x to Garmin with no response!!!!