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Garmin cnnecto mobile + fenix 3 didn't sync my last activity, only steps

Former Member over 9 years ago

Hello,

My Fenix 3 didn't sync my new (last activity from today) activity.
I had run today but when I'm trying to sync my activity to Garmin Mobile Connect (IOS) it only shows the steps. There's no activity registered in my account only in my watch.
Can you help me about this issue?
I have uninstalled the IOS app and reinstalled, but has the same problem. Had torn OFF and ON my watch and try to sync again an again, and the problem was not solved.
Any advise about what I can do to solve this?
Thank you in advance.
Regards,
Carlos Ribeiro

0 Former Member over 9 years ago

Hello,

My Fenix 3 didn't sync my new (last activity from today) activity.
I had run today but when I'm trying to sync my activity to Garmin Mobile Connect (IOS) it only shows the steps. There's no activity registered in my account only in my watch.
Can you help me about this issue?
I have uninstalled the IOS app and reinstalled, but has the same problem. Had torn OFF and ON my watch and try to sync again an again, and the problem was not solved.
Any advise about what I can do to solve this?
Thank you in advance.
Regards,
Carlos Ribeiro

Hey. I had a problem similar to yours, just the other way around. My fenix 3 didn't update the steps data when it uploaded the run i just went on.

I tried to force the wifi connect under settings, but it didn't solve the problem.
I finally tried to connect the usb to my mac and it did the magic, haven't had any problems after that.

I don't think the app itself saves any data, so the uninstall / reinstall probably won't help at your problem.