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Cannot connect from mobile app iOS

Former Member
Former Member
For the last 3 days I cannot connect from the iOS app on my iPhone 6.
I can connect from the website so my login correct is correct.
I have deleted the app, re-installed it. Same issue. Therefore I cannot download my activities from my 920xt
  • Same here, did you find a solution?
  • Former Member
    0 Former Member over 9 years ago
    Sync Issues

    I have had my Vivoactive since January. This thing worked really well until about three updates ago. I would get done with a run and set the watch by my phone and it would sync. An update happened (don't remember which one) and then I would started having to close the app and open it again and it would synch. Two updates ago (I am on 3.30 now), the only way it would sync was if I turned Bluetooth off on my watch and with the app opened turned it back on. Now with my watch at 3.30 and the latest update to the app on my iPhone, the only way that it will sync is if I reboot the phone. Even after rebooting and it pulling data into my app, I am not convinced it is updating satellite information as what used to be a matter of seconds now is taking a long time if it pairs at all. My wife's 620 won't sync over Bluetooth at all. New app looks pretty but they either need to go back a couple of releases or figure this out. Otherwise, I am back to plugging it into my mac directly.

    I also noticed that the accelerometer has lost its accuracy. I have a normal 4.5 trail loop that I run and it was always pretty consistent when the satellite wouldn't pair. Today's run was .5 off (as the GPS would not pair on this beautifully sunny Florida day after "syncing" over Bluetooth). Never been that far off before.
  • It may not be the same thing but since the new version of the iOS app came out my 920XT says it's connected to the app but it doesn't sync the run that I've just completed. It says the device is connected but doesn't sync, used to be reliable with old version of the app. I open and close the app and randomly it might decide to sync or it might not. Very disappointing when something that used to work gets broken.