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Garmin Connect Mobile on Samsung Galaxy S6 turns the volume down

Mykhailo
over 9 years ago
Hi all,

I've faced a strange problem with Garmin Connect Mobile (2.12) on Samsung Galaxy S6 (5.1.1) - after installation of GCM, whenever I'm listening to the music the volume turns down on its own. It always happens when the screen is get locked/unlocked, and spontaneously at other times.

Have anyone experienced such problem? Seems to be a bug in GCM or am I missing something? Would appreciate any thoughts.

Thanks.
  • Former Member
    0 Former Member over 9 years ago
    me,too S6 edge
    if uninstall garmin connect , problem gone.
  • 0 over 9 years ago
    shane

    I've found the same problem and its really odd as Garmin Connect doesn't play any audio.

    Garmin S6 Edge running Android 5.1.1

    Steps to reproduce :

    install Garmin Connect (no need to connect to any devices)
    Set the media volume to say 20%
    Either hit the power button to blank / lock the screen or let it happen on a time out
    Unlock the screen
    Check the media volume and its been reset back to 0% or mute.

    If you remove Garmin Connect the problem goes away, reinstall it and it returns.

    This is a real nuisance as I use Garmin Connect daily. If I play any audio as soon as the phone is locked its muted and you have to raise the volume again.

    I can share an android dumpstate if it helps.
  • Former Member
    0 Former Member over 9 years ago
    Galaxy Note 4 with the same media problem.

    I own vivosmart and Galaxy Note 4. I have the exact same problem with GCM. Actually there was the same problem with Galaxy S4 but I thought the issue was with ageing S4 malfunctioning until the exact same problem occurred with the brand new Note 4. Anybody heard from Garmin support about this issue?
  • Former Member
    0 Former Member over 9 years ago
    I have the same problem on my Galaxy Note 5. It's such a pain and doesn't let me use my phone normally on an every day basis. I love the wrist band but I'll probably return it to get a Fitbit or something because as great as the hardware is, it is useless to me as the software drags it down.
  • 0 over 8 years ago
    The same problem with garmin connect

    I have just bought a Fenix 3 HR and I have exactly the same problem. Has anybody any piece of news about this bug?

    I'd appreciate any information.

    Thanks in advance.
  • 0 over 7 years ago
    I have a Edge820 paired with my Note3. I have the same problem. Still no solution? The connection app is useless with this bug.
  • 0 over 7 years ago
    It's not universal; Try Samsung SoundAssistant

    I use a ForeRunner 235 with a Samsung Galaxy S7 and haven't experienced this issue.

    Samsung released a "SoundAssistant" app in the last few days that might help. There's a writeup on Android Authority. It only works on Android 7.0.

    -- Pete