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heart rate data not be recorded

Former Member
Former Member
My vivo fit shows my heart rate but it is not showing up in the connect app when I am done with exercising. When I sync, the steps show up but no heart rate or calories burned. Obviously the workouts are not being display in my fitness pal. If my heart rate isn't going to be calculated, no sense having the device and I will return. Any one else having this issue? Any suggestions how to fix?