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Garmin Connect Mobile Android Android App – Sync Complete but no new activity present

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Android App – Sync Complete but no new activity present

Former Member over 10 years ago

Hi,

I have been unable to sync my Fenix 2 to the Garmin Connect Android app via Bluetooth for over 10 days now. I have done 4 activities over this time and every time I try and sync to the app I get the green ‘Sync Complete’ message but no new activity is present on the connect mobile app (or on the garmin connect website for that matter).
On each occasion I have tried the following before eventually syncing over USB:

Un-pair and pair fenix 2 and phone numerous times (both through the garmin app and through the phone Bluetooth settings)
Restart phone
Restart Fenix 2
Un-pair / pair

I have always found the syncing to be a bit temperamental however previously if I had an issue I would get a ‘Sync failed’ error which would typically be resolved by pairing and unpairing and trying again (sometimes would take 3 or 4 times to actually work) however the difference this time is that it believes the sync to have been successful but there is no data there.

Note:
My Garmin Fenix 2 has the latest software and firmware (I checked Garmin Express yesterday to confirm) and the app is updated to the latest version.
I am using a Samsung Galaxy S4 with Android version 4.4.2

I have emailed Garmin Support but just wondering if anyone else has seen the problem of the app saying the sync was successful but there being no activity there and if so have you managed to find a fix?

Cheers,
Andy

0 Former Member over 10 years ago

Mine does this all the time as well. I usually get it to attempt a second sync, after the first sync failed to transfer the activities, by closing and restarting the Garmin Connect Android app.
This is with a Sony Xperia ZR on android 4.4.4.

Anders

0 Former Member over 10 years ago

I received a reply from garmin support which just said there were issues with garmin connect which are being looked at (even though the status page says everything is fine except for myfitnesspal).
However I found another thread on the forum which suggested it was only manual sync which wasn't working. If I set bluetooth to 'always on' on the watch then start up the app it seems to sync properly (just need to remember to turn off bluetooth again or it drains the battery)

0 Former Member over 10 years ago

I too have exactly the same issue. Sync completes but no new activities are found. It started after I updated Garmin Connect to latest version (2.7.4). I've tried clearing data/cache, that didn't work, reinstalling didn't work either.

Fenix 2 is on the latest version (4.20), I've tried re-pairing, always connected over manual sync, removing all activities and starting again, and completely resetting the device from scratch. None of these has made any difference.

Syncing through the usb cable is still possible but is an awkward workaround.

Just to re-iterate, it was working fine until the latest update of the android software. Now it connects and syncs, but the sync complete message comes up almost instantly and no new activities are sent.

Thanks

Ken

0 Former Member over 10 years ago

I too have this problem, it was ok when the watch was first purchased then it would say sync complete wouldn't show up in mobile connect but would show up on the garmin connect site, and now it says sync complete and the activities don't appear anywhere.
This is very frustrating as this was the reason for getting the watch, come on garmin sort these problems out or don't sell them saying that they do this and do that.

0 Former Member over 10 years ago

This is an issue that will likely be corrected with a firmware update for the watch and will resolve the problem if you are using a compatible phone. You can check for updates using either Garmin Express or Webupdater. The applications can be found at the following links:
http://garmin.com/express
http://garmin.com/webupdater

Some things you can do to get the best possible results when syncing:

1. Make sure your fenix/2/tactix has the latest version of software installed to it with Express or webupdater.
2. Check for updates to Garmin Connect Mobile in Google Play.
3. Back up files in activities folder on device to a computer and then remove them from the watch (corrupted or out of date files can cause sync issues).
4. Check to see if your phone is on the compatibility list at http://garmin.com/ble

0 Former Member over 10 years ago

This is an issue that will likely be corrected with a firmware update for the watch and will resolve the problem if you are using a compatible phone. You can check for updates using either Garmin Express or Webupdater. The applications can be found at the following links:
http://garmin.com/express
http://garmin.com/webupdater

Some things you can do to get the best possible results when syncing:

1. Make sure your fenix/2/tactix has the latest version of software installed to it with Express or webupdater.
2. Check for updates to Garmin Connect Mobile in Google Play.
3. Back up files in activities folder on device to a computer and then remove them from the watch (corrupted or out of date files can cause sync issues).
4. Check to see if your phone is on the compatibility list at http://garmin.com/ble

Thanks for the reply GCM Support however as I stated in my original post everything is already up to date and the phone / android version are on the compatibility list. I've also cleared the history from the watch but still have the issue of 'Sync complete' but the activity is not uploaded to Garmin Connect.

Is there anything else I can try or is it possible there is a fault with the watch?

A summary of my setup is:
Watch: Fenix 2 with software 4.3 and GPS software 3.3 (latest version available)
Phone: Samsung Galaxy S4 running android 4.4.2 (compatible phone / android version)
Mobile App: Build version 2.75 (latest version available)

Additional info:
The workaround of setting bluetooth to always on instead of manual doesn't appear to work anymore.
The bluetooth pairing seems fine in that I can receive txt / emails etc on the watch, it's just the only bit I care about (the syncing) that doesn't work anymore.

Any help / advice appreciated,
Thanks,
Andy

0 AMETTS over 10 years ago

I'm experiencing exactly the same issue :

Fenix 2 Version 4.3
Samsung Note 4
Manual sync and "Not in Activity"
No issues pairing or connecting, but the green Sync Complete message seems to happen immediately after the Blue "Syncing" message (it seems TOO quick).
No Activity is uploaded.

0 Former Member over 10 years ago

having this problem a well.. fixed it by downgrading my gcm for android to version 2.7.2..

0 Former Member over 10 years ago

having this problem a well.. fixed it by downgrading my gcm for android to version 2.7.2..

Thanks Arjf, this appears to have resolved my issue as well. Out of interest what phone are you using as the people I have seen with this specific problem (sync complete but no data uploaded) all seem to have Samsung devices?

I actually emailed Garmin Support again yesterday basically to try and get them to investigate this issue and admit that it is not the same issue as people who do not have the latest software or are using a phone that is not on the compatibility list.

I got a reply about 10 minutes after emailing offering to replace my Fenix 2. Not sure whether to accept as it doesn't seem to me that the watch has a hardware issue and it seems they generally replace your device with a refurbished one.

Think I'll just see whether the older version GCM app continues to work over the next few days and then hope Garmin will investigate and update the app so it works......

0 Former Member over 10 years ago

Thanks Arjf, this appears to have resolved my issue as well. Out of interest what phone are you using as the people I have seen with this specific problem (sync complete but no data uploaded) all seem to have Samsung devices?

I actually emailed Garmin Support again yesterday basically to try and get them to investigate this issue and admit that it is not the same issue as people who do not have the latest software or are using a phone that is not on the compatibility list.

I got a reply about 10 minutes after emailing offering to replace my Fenix 2. Not sure whether to accept as it doesn't seem to me that the watch has a hardware issue and it seems they generally replace your device with a refurbished one.

Think I'll just see whether the older version GCM app continues to work over the next few days and then hope Garmin will investigate and update the app so it works......

hi,

i m using samsung galaxy note 2..