This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

update to Garmin Connect App 2.7.2 broke my vivosmart

Former Member over 10 years ago

Hi There,
I have Samsung Galaxy S4, vivosmart 2014 with latest firmware update 2.90. It works just perfectly with Garmin Connect 2.7.1.
Unfortunately I was unwise enough to switch to GC 2.7.2. Now my vivosmart doesn't sync anymore with Garmin Connect App. So PLEASE test your product before release it on Google play! It is misleading info that 2.90 firmware works ONLY with 2.7.2, so please fix this as well!

Is it possible to roll back to GC 2.7.1?

P.S. One more inconsistency found - when on http://connect.garmin.com/en-US/help page, the link "Go to Device support" is completely useless - it points to page where no help at all for vivosmart. Also link https://support.garmin.com/support/sw/escalateForm is useless.

Bottom line - please improve both your software QA & support, otherwise you just kill your products.

0 SUSSAMB over 10 years ago

Well I can't help with some of that but the 'Go to device support' works for vivosmart ... Click through and you get to here

http://www.garmin.com/us/support/#/{6d19e750-030b-11dc-e9ab-000000000000}/Health and Fitness/{129425d0-8e9f-11e3-d5f4-000000000000}

Your vivosmart is under Into sports, Health and fitness, Garmin fitness band ...

It's also available under the Escalate form ... I had no trouble finding it.