Fenix 2 + Bluetooth connection = Pair device problem

Dear Garmin support team,
any updates ?

Could you advise ?

Dear Garmin Support team,
it was 20 (twenty days 3 weeks) from my first post.
Could you comment or help your customer ?

Is it unsolved problem ? :confused:

they don't care about customers...

This is a user to user forum. You need to contact customer service if you want to get an answer.....

This is a user to user forum. You need to contact customer service if you want to get an answer.....

Thanks for advice Goodboyr,
I'll do.
May be you are right, this is community forum.
From my side I'll inform forum how to fix this situation and solve this problem.

This is a user to user forum. You need to contact customer service if you want to get an answer.....

ok, I've contacted with Garmin Support department. Let's wait for response.
It's very interesting - what's the response time from Garmin Support? Do you know ?

I just looked at you video and it actually looks like an issue outside of GCM and is to do with maybe your phone's notification settings
I don't have the same phone or even watch (920XT) but I understand that the process is the same
I tried pairing my watch on three different phones (Sony, Motorola and a OnePlus) and all three do the same behaviour

Namely.. after you click on the Yes to pair it popup.. you get a bluetooth pairing request in your notifcations dropdown (outside of GCM) which you need to click on
And then you get another one that you need to enter the pin for.
All of this is outside of GCM so I reckon it is in your phone settings somewhere
(I am not a Garmin person etc so not trying to shift the blame outside of their products honest :-))

The timeout you get is becuase GCM is expecting that the pairing is being handled outside of the app.. and when it doesn't it timesout

Here is a really rough video which shows how it works on the three android phones i have paired with
Really hope this helps
www.youtube.com/watch

Thanks for detailed answer with video.
One small question - what does it mean - I'm talking about this abrevation - GCM ? Garmin .... CM ? :D

GCM = Garmin Connect Mobile

:-)

I just looked at you video and it actually looks like an issue outside of GCM and is to do with maybe your phone's notification settings
I don't have the same phone or even watch (920XT) but I understand that the process is the same
I tried pairing my watch on three different phones (Sony, Motorola and a OnePlus) and all three do the same behaviour

Namely.. after you click on the Yes to pair it popup.. you get a bluetooth pairing request in your notifcations dropdown (outside of GCM) which you need to click on
And then you get another one that you need to enter the pin for.
All of this is outside of GCM so I reckon it is in your phone settings somewhere
(I am not a Garmin person etc so not trying to shift the blame outside of their products honest :-))

The timeout you get is becuase GCM is expecting that the pairing is being handled outside of the app.. and when it doesn't it timesout

Here is a really rough video which shows how it works on the three android phones i have paired with
Really hope this helps
www.youtube.com/watch

Thanks for advice
I've connected to Fenix2 outside of Garmin Connect. You are right. I need to pair device outside of program. It's better to use phone native connection settings - see Bluetooth settings. You can pair device here.
THe Fenix2 was paired. I'm waiting for finish of synchronization more 30 minutes...after that I've got on Fenix 2 - Finished.
When I tried to refresh my activity - I've got message - Upload error. :-( That's all ... I'll try to demonstrate it in video soon.