I've just bought a Fenix 2 and it doesn't sync with my Samsung S4 mini although I’ve verify it works with a S5.
Will Garmin fix this connectivity problem?
I will be glad to assist you. This issue was brought up recently in the forum at the link below. https://forums.garmin.com/showthread.php?85469-Garmin-Connect-App-Samsung-Galaxy-S4mini "Although the hardware for Bluetooth Smart is present in the Samsung Galaxy S4 mini not all devices have the required software to support it. This particular device model required Android version 4.3 or higher to utilize Bluetooth Smart. If you do not have the minimum Android 4.3 check with your device manufacturer or carrier and see if an update may be available". Unfortunately this is not an issue that can be corrected with an update to the app or the fenix2.
I will be glad to assist you. This issue was brought up recently in the forum at the link below. https://forums.garmin.com/showthread.php?85469-Garmin-Connect-App-Samsung-Galaxy-S4mini "Although the hardware for Bluetooth Smart is present in the Samsung Galaxy S4 mini not all devices have the required software to support it. This particular device model required Android version 4.3 or higher to utilize Bluetooth Smart. If you do not have the minimum Android 4.3 check with your device manufacturer or carrier and see if an update may be available". Unfortunately this is not an issue that can be corrected with an update to the app or the fenix2.
When will you fix the pairing problems between fenix 2 and most of the phone with Bluetooth 4.0 and android 4.4? This situation is very annoying...
I will be glad to assist. The fenix 2 uses BLE (Bluetooth Low Energy) also referred to as Bluetooth Smart or Bluetooth 4.0. In order to sync the fenix 2 with an Android device that has BLE, the phone will require both hardware and software to support it. Some devices have the hardware but not supported software. At a minimum the phone will need to be running at least Android 4.3 and have BLE hardware. You can check your phones specifications to determine the Android version and Bluetooth hardware. Meeting the minimum requirements does not necessarily guarantee the two devices will pair. BLE is a somewhat recent addition to Android phones. Although the manufacturer may have added BLE it may still not work correctly with our devices. Unsupported devices may not work with our BLE products or may be inconsistent. Garmin has compiled a list of supported phones we have tested and verified to work with our BLE compatible devices at the link below. http://garmin.com/ble
If your phone is not listed at the link:
• It is possible we may not have had an opportunity to test it yet and it may still work if it meets the minimum requirements. • It may work but not consistently, possibly requiring restarting the devices and re-pairing after each disconnect. • It may not currently work.
In order to get the best possible results:
• Move old activities from the fenix 2 to your computer. Outdated and /or corrupt files can cause issues. • Check for software updates for the fenix 2, mobile device, and the Garmin Connect application. • Make sure your mobile device meets the minimum requirements (Bluetooth 4.0 and Android 4.3)
We are constantly adding and testing new phones to ensure BLE compatibility. Check the compatibility list frequently as it is updated often.
