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Vivofit not syncing consistently after 2.3.2 update

I have a new problem with my Vivofit since the 2.3.2 update of the Garmin Connect Mobile software. I couldn't get syncing to work since the update and I tried all the usual resolutions; log out on the app and log back in again, remove the device and re-pair, I even uninstalled and re-installed the 2.3.2 version. None of it worked. The I tried rebooting my phone and it synced straight away, but only once. No I find that if I switch off and on the bluetooth on my phone, I can sometimes get get one sync with the Garmin Connect software, but no more than that. Then I have to re-boot my phone again.

This is very frustrating as many on this forum will understand. I hope a new version of the Connect software will fix the issue/.

Dec

0 Former Member over 10 years ago

I'm having the same problem. Specifically, if I can get it to sync (it takes a few tries), it will only sync my steps and nothing else. My HRM activities aren't registered anywhere, neither is my sleep info.

Also I'm having problems with my (Mac) syncing via Garmin Express...it also doesn't sync my HRM activities or sleep. I've fully updated everything (Samsung Galaxy S4 Garmin Connect, Mac Garmin Express software, updated Vivofit software via Garmin Express).

I've sent several emails but have received no response. To be honest, if it's not going to sync my HRM activities etc (ie. if it's not going to do what it is supposed to do), I don't understand the point. Is it just a really expensive pedometer? Maybe I should send it back to get my money back. I've been trying to resolve this for days now and it's quite ridiculous.

0 Former Member over 10 years ago

I am in the same boat. I have to pair my phone almost every time I try to sync my vivofit. Sometimes I can sync once after the initial pairing but then I'm back to having to pair it again...and again....and again.

0 MICKEAROS over 10 years ago

Same.

0 Former Member over 10 years ago

The vivofit uses Bluetooth Smart (BLE) to connect wirelessly to your smartphone. Please check to see if your phone supports BLE and also look to see if your phone model is included in our compatible phones list. We have a number of phones we have tested and verified. The list can be found at the link below:
BLE compatible phones

If your phone is listed and you are still having difficulty pairing see the link below for general pairing instructions.
vivofit pairing instructions

In addition to phone compatibility, check to make sure your device has the latest version of unit software and you are using the latest version of Garmin Connect Mobile.

0 Former Member over 10 years ago

I think you have missed the point of the complaints. I have the same problem with my pc. I will have a few days where it works and then it stops. It is clear that the devices are working as the problem is intermittent. There must be a problem with the device or hardware. It is so frustrating!!!!