Mobile Apps & Web

Garmin Connect Mobile Android Vivofit no longer syncing/creating activities (from HRM)

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Vivofit no longer syncing/creating activities (from HRM)

Former Member over 10 years ago

I have been using my vivofit with no issues until now. For my gym workouts I pair my vivofit with a garmin heart rate monitor that i wear on my chest. The readout on the vivofit shows me my heart rate accurately. When I am done with my workout, I press the button on HR until it tells me that it has disconnected from the HRM. When i go to sync, normally I would see a new activity with my HR data in it and data like calories burned. Since July 22nd (my last correct entry) the app no longer posts activities when I sync. The vivofit accurately reports my steps but not activities. I believe there was an update to garmin connect around this time.

Is there an issue with the latest mobile app? I am using a note 3. Until now, it has worked flawlessly. Now, I have to enter activities in manually with just raw calorie counts in order to get myfitnesspal to come close to accurate. Is anyone else seeing this problem? Garmin, is there a known issue with this? Right now I get no activity data. I may have to switch to the garmin fit app just to see if I can get HR data for my workouts which is a shame because I love my vivofit for the gym.

0 Former Member over 10 years ago

Same problem here. Same timing as well -- July 22 was the last correct entry. Since then, my HRM activities do not sync. I spent about an hour on the phone yesterday with someone from tech support. He couldn't figure out the problem, but he's investigating. I'm going to advise him of this thread.

Using Garmin Fit gives the HR data, but not the calorie burn.

BTW, it doesn't matter whether I sync on my Galaxy Tab, my Galaxy S4 phone, or my computer (through Garmin Express). Same result.

0 Former Member over 10 years ago

Same here but on iOS.

0 Former Member over 10 years ago

Same here but on iOS.

Hi I thought that this was only happening to me and it started around the same date.

0 Former Member over 10 years ago

This has been happening to me as well, certainly for my shorter sessions, it is really annoying.

0 Former Member over 10 years ago

I just got a vivofit for the sole purpose of using the HRM during crossfit/weights workout. It worked really well on July 24th, my first day using, but didn't work today - and I find this thread. Grrr.. This is the whole reason I bought the darn thing.

0 Former Member over 10 years ago

Looks like this is an ongoing problem. I have also submitted an email to Garmin support on this issue. Can someone from Garmin please respond to this thread? Is this problem at least a known bug?

0 Former Member over 10 years ago

I know for a fact that Garmin is aware of this problem, which appears to have started on July 23. After I reported the issue by phone, I found this thread, and I brought it to their attention so they could see if wasn't just me who was experiencing this. The rep told me they are working on it, and that they are monitoring this thread.

0 Former Member over 10 years ago

I just formally sent an email to Garmin Support - hopefully the others having this problem will do the same.

0 Former Member over 10 years ago

KnittingNephron, until they fix this glitch, is it possible to have your phone within range when you work out? I have Garmin Fit on my phone. That monitors my heart rate and then uploads the data to Garmin Connect. The problem there is that if you're not moving any distance to be measure by GPS, the calories burned aren't tracked. But if it's just the heart rate you want, starting an activity on Garmin Fit will monitor and graph it. It's a "fix" until Garmin figures out what's going on.

0 Former Member over 10 years ago

I will try that - I use it to track HR during Crossfit classes- sometimes we stay close to a set area, sometimes we head out for laps around the building so i would be out of range. I'll give it a try. I got a Wahoo TICKR monitor which I love, because it uses ANT+ and low energy bluetooth so i can use it with phone or vivofit/garmin device.