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Live Track Failed

dydxdx

Live track sharing fails, but hiking activity track is accurately recorded.  In the Connect Mobile app, deleted cache, deleted data, deleted shared contacts, deleted Connect app, reinstalled all the previous....still failure.  Did the uninstall/reinstall several times over the past weeks.  All options are turned on in Connect settings, including location.

Worked for many years on my Instinct Solar (current), but started failure a few months ago.  Sometimes shared contact gets no email notification, sometimes just a 1 minute track at the trail head, sometimes a null point at Olathe KA (Garmin).

Tried manual start/stop of Live tracking, no good.  The auto start of Live Tracking works 100%, but sometimes it does not shut off with end of activity.

Talked with Garmin tech support a few months ago, unable to diagnose.

Any thoughts?

  • 0

     - Please reply with the following info so we can look into this further:

    • Phone model
    • Android version
    • Connect app version
    • Screenshot of any specific error message(s) received
  • 0 in reply to Garmin - DK
    • Phone model > Pixel 9
    • Android version > v16, April 6, 2026 updated
    • Connect app version > v5.24.1
    • Screenshot of any specific error message(s) received> no error message this time, no track, just waypoint

    Short track was recorded in Activity correctly, but not visible in Sharing....just waypoint.

    I'm thinking something at the server level.  A few weeks ago a Garmin tech resolved a watch issue between me and my wife.  I used my login on Garmin Express to update her watch, and found all her data dumped into my account, as well as ownership of her watch.  Tech resolved ownership, but could not resolve many months of activities dumped into my account.  I'm thinking something messed up on server level; not Instinct, not Connect, not Pixel, but server....just my thoughts

    .

  • 0 in reply to dydxdx

    Short hike today, shows correct Activity Track, but Live Track stuck in Olathe (null).